Sales Project Management Specialist

Job description

**The opportunity** Hitachi Energy Transformers- You’ll work as part of our Insulation & Components team, which engineers’ solutions, and products such as Bushings, Tap Changers and power and distribution Components. We’re the world’s largest supplier of transformer components. **How You’ll Make An Impact** **Order Execution and Project Management** - Handle complete order execution from Purchase Order (PO) receipt to final delivery and project closure. - Review customer purchase orders for commercial and technical compliance against quotations, - contracts, and specifications. - Process order entry and management in SAP, PowerShop, or other business systems. - Monitor project milestones, lead times, production schedules, shipment plans, and customer - commitments. - Ensure timely order execution while maintaining quality, cost, and delivery objectives. **Customer Relationship Management** - Serve as the primary point of contact for customers during order execution. - Provide regular project updates regarding order status, delivery schedules, documentation, and - shipment tracking. - Support customers with technical clarifications related to bushings, General Technical Particulars - (GTPs), drawings, test certificates, and related documentation. - Build and maintain long-term customer relationships to enhance customer satisfaction and retention. **Commercial and Financial Management** - Support Front-End Sales (FES) teams during quotation preparation, pricing discussions, and order - closing activities. - Coordinate submission of Proforma Invoices (PI), Letter of Credit (LC) establishment, invoicing - activities, and payment follow-up. - Coordinate with finance teams for payment accounting, revenue recognition, and commercial - compliance. - Monitor project cash flow and payment milestones to ensure timely collections. **Cross-Functional Coordination** - Coordinate closely with factories, production planning, sourcing, logistics, finance, quality, and service - teams to meet customer requirements. - Facilitate resolution of commercial, technical, and operational issues impacting project execution. - Ensure all internal stakeholders are aligned on project priorities and delivery commitments. **Customer Complaint and Quality Management** - Create and manage Customer Complaint Resolution Process (CCRP) cases. - Coordinate root cause analysis and corrective actions with relevant stakeholders. - Ensure timely closure of customer complaints and effective communication with customers. - Support quality initiatives aimed at improving customer experience and operational excellence. **Audit, Compliance and Documentation** - Ensure compliance with Hitachi Energy policies, contractual obligations, and applicable regulations. - Actively participate in customer audits, factory approvals, Global Quality & Sustainability Audits - (GQSA), ISO audits, and other compliance activities. - Maintain complete and accurate project documentation and records throughout the order lifecycle. **Customer Satisfaction and Continuous Improvement** - Drive Transactional Net Promoter Score (T-NPS) survey participation and customer feedback - collection. - Analyze customer feedback and coordinate improvement actions with relevant stakeholders. - Identify process improvement opportunities to enhance delivery performance and customer satisfaction. - Share lessons learned and best practices across the organization. **Business Development Support** - Maintain sales pipelines, forecasts, CRM records, and order backlog reports. - Prepare monthly reports such as OBL, OCS, order intake, backlog status, and forecast updates. - Identify opportunities for repeat business, modernization, upgrades, and new customer acquisition. - Support growth initiatives by strengthening customer engagement and market presence. - Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines - Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. **Your background** **Education** - Diploma/Bachelor's Degree in Engineering (Electrical / Mechanical / Industrial) or equivalent. - MBA or postgraduate qualification in Marketing, Operations, or Business Management will be added - advantage. **Experience** - Relevant 3–5 years of experience in Sales Operations, Project Management, Order Execution, - Customer Service, or Marketing & Sales within industrial manufacturing, power systems, transformers, - or electrical equipment industries. (Total experience not exceeding 8 Years) - Experience in handling export and domestic order execution. - Strong exposure to SAP/ERP systems, commercial documentation, logistics coordination, and - customer interactions. - Proficiency in both spoken & written English language is required. **Technical Skills** - SAP / PowerShop / CRM systems - Project and Order Management - Commercial Documentation - Export & Import Processes - Customer Relationship Management - Business Reporting & Analytics - Contract and Payment Management Publication date : 2026-08-06