Salesforce Administrator

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Salesforce Administrator to join our team in Bangalore, Karnataka, India. **Job Title:** Salesforce Administrator **Experience:** 2-3 years **Job Summary:** Looking for a Salesforce Administrator to manage, support, and optimize Salesforce platform in a complex enterprise environment. This role involves end-to-end ownership, acting as an L3 escalation point, mentoring L1/L2 teams, and driving best practices across sales operations, automation, and platform governance. The ideal candidate will combine strong functional knowledge with deep administrative expertise. **Key Responsibilities:** Support Operations (L1 / L2 / L3 Oversight) Serve as the primary L3 escalation point for Salesforce issues Guide and mentor L1 and L2 support teams Ensure SLA adherence, incident resolution, and operational stability Perform root cause analysis (RCA) and implement preventive solutions Own problem management and recurring issue resolution **Automation, Productivity Analytics:** Implement advanced automation using Salesforce Flows Optimize lead routing, opportunity management, and sales workflows Configure approvals (deal approvals, discount approvals, etc.) **Advanced Troubleshooting L3 Support:** Troubleshoot complex Salesforce issues involving - Automation conflicts and flow failures Data visibility and sharing issues Performance and user adoption challenges Work with developers on Apex, triggers, and integration issues Support data loads, migrations, and large data volumes **Stakeholder Team Collaboration:** Act as a trusted advisor to sales, operations, and leadership teams Support UAT, training, and post-release stabilization Collaborate with architects, developers, QA, and DevOps teams Support release management and deployment activities **Required Skills Qualifications:** 1–2 years of hands-on Salesforce development Strong expertise in force.com Proven experience handling L3 production support Deep understanding of Salesforce security and data model Advanced experience with Salesforce Flows and approvals Knowledge of Apex, SOQL, and debugging Strong reporting and dashboarding skills Experience working in ITIL-based support environments Familiarity with enterprise-scale Salesforce implementations **Certifications:** Salesforce PD1 and PD2 **Good to Have:** Experience with CPQ, Forecasting, or Partner Community Exposure to CI/CD tools (Copado, Gearset, etc.) **Soft Skills:** Strong analytical and problem-solving skills Excellent communication and stakeholder management Ability to manage high-priority production issues Proactive and improvement-focused mindset **Work Environment:** Enterprise Salesforce Cloud environment On-call or shift-based support as required Cross-functional collaboration with global teams SLA-driven operational support About NTT DATA NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.