Salesforce CRM Analytics Specialist

Job description

Salesforce CRM Analytics Specialist Area(s) of responsibility Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000 professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities. Salesforce CRM Analytics Consultant Experience: 4--6 Years Location : Pune, 5 Days working from Office Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights. Key Responsibilities • Develop dashboards, reports, and analytics solutions • Work with business teams to identify and deliver data-driven insights • Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems • Support predictive analytics (forecasting, trends, anomaly detection) • Ensure data quality and reporting accuracy Skills Required • Experience: 4--6 years in Analytics / BI • Tools: Salesforce Analytics • Strong SQL, basic Python/R (preferred) • Knowledge of data modeling \& ETL concepts • Exposure to CRM, ERP, DMS datasets Domain Understanding • Manufacturing / Automotive / Industrial processes • Sales, service, inventory, or dealer analytics Education • Bachelor's in Engineering / Data / Statistics (certifications preferred) Success Metrics • Adoption of dashboards • Delivery of impactful insights • Contribution to business outcomes.