Salesforce CRM Analytics Specialist

Job description

Country/Region: IN Requisition ID: 36806 Work Model: Position Type: Salary Range: Location: INDIA - PUNE - BIRLASOFT OFFICE - HINJAWADI # **Title:** **Salesforce CRM Analytics Specialist** Description: ## **Area(s) of responsibility** Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. **Salesforce CRM Analytics Consultant** Experience: 4–6 Years Location : Pune, 5 Days working from Office Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights. Key Responsibilities - Develop dashboards, reports, and analytics solutions - Work with business teams to identify and deliver data-driven insights - Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems - Support predictive analytics (forecasting, trends, anomaly detection) - Ensure data quality and reporting accuracy Skills Required - Experience: 4–6 years in Analytics / BI - Tools: Salesforce Analytics - Strong SQL, basic Python/R (preferred) - Knowledge of data modeling & ETL concepts - Exposure to CRM, ERP, DMS datasets Domain Understanding - Manufacturing / Automotive / Industrial processes - Sales, service, inventory, or dealer analytics Education - Bachelor’s in Engineering / Data / Statistics (certifications preferred) Success Metrics - Adoption of dashboards - Delivery of impactful insights - Contribution to business outcomes.