Salesforce Functional Business Analyst with experience in automotive/manufacturing domain

Job description

Area(s) of responsibility Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Role: **Salesforce Functional (Senior Business Analyst)** Experience: 5-7+ years Location : Pune Balewadi (5 Days Working from Office) Skill Details - Must have good understanding of Salesforce Sales and Service Cloud - Must have Automotive or Manufacturing domain experience - Good understanding of DMS and related processes. - Should have good understanding of Dealer management and Order management related processes. - Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities - Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation - Must have experience in testing functionalities as per requirement - Must have experience in conducting UAT with business users and trainings - Should have good understanding of Sales and Service management process - Should be able to leads or conducts requirements management activities, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders - Should be able to leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs - Should have good communication skill.