Salesforce & QMS Support Lead

Job description

**Role & responsibilities** **LOCATIONS:PUNE, CHENNAI , BENGALURU , HYDERABAD , NAVI MUMBAI , AHMEDABAD, NOIDA** **Job Summary** We are seeking a skilled Support Lead with experience supporting regulated GxP QMS systems within pharmaceutical, medical device, and clinical research environments. The candidate will be responsible for providing application and operational support for critical regulated platforms including Quality Management Systems (QMS), and related GxP applications. The ideal candidate should possess strong troubleshooting skills, understanding of regulated environments, incident management expertise, and the ability to support business-critical applications while maintaining compliance and system availability. **Key Responsibilities** - 4 plus years of experience in Salesforce applications and functional knowledge. • Provide Level 2 / Level 3 support for regulated GxP applications. • Support and maintain systems such as QMS platforms, laboratory applications, manufacturing systems, and quality systems. • Monitor application health, system performance, and service availability. • Investigate and resolve application incidents, defects, and user-reported issues. • Perform root cause analysis and implement corrective actions. • Manage service requests, tickets, and issue tracking through ITSM tools. • Support system upgrades, patches, releases, and configuration changes. • Coordinate with vendors and internal technical teams for issue resolution. • Ensure compliance with GxP, 21 CFR Part 11, Data Integrity requirements, and Change Management procedures. • Support audit and inspection readiness activities. • Prepare and maintain support documentation, SOPs, and knowledge articles. • Participate in on-call or production support activities when required. **Soft Skills** - Strong communication and user support skills • Detail-oriented and compliance-focused • Ability to work under pressure and tight timelines • Strong analytical and problem-solving abilities • Good coordination and stakeholder management skills **Preferred candidate profile**