Salesforce service cloud

Job description

4 to 8 years of hands-on experience in configuring and customizing Salesforce Service Cloud. - Experience with Salesforce Lightning, including Aura Components and LWC (Lightning Web Components). - Collaborate with business stakeholders to gather requirements and propose scalable solutions for robust Service Cloud applications. - Leverage standard Service Cloud functionality wherever possible and customize only as per business needs. - Design and develop solutions that comply with Salesforce best practices, enterprise standards, and operational guardrails. - Strong understanding of web services (SOAP, REST), security models, integration patterns, and methods. - Proficiency in HTML, CSS, and JavaScript for UI customization. - Experience in Service Cloud implementation, configuration, data migration, and integrations with external systems. - Expertise in Case Management, Omni-Channel Routing, Knowledge Base, Service Console, and Entitlements. - Design and implement Service Processes, including automation using Flows, Process Builder, and OmniScripts. - Familiarity with Einstein Bots, Live Agent, and Field Service Lightning for advanced service capabilities. - Experience in reporting and analytics using Salesforce Reports, Dashboards, and Service Cloud-specific KPIs. - Design and/or build integrations between Service Cloud and third-party applications or data sources. - Exposure to Health Cloud, Salesforce CDP, and Experience Cloud is an added advantage. - Google CCAI experience or a strong willingness and capability to learn it. - Excellent communication and verbal skills. **Certifications** - Salesforce Service Cloud Consultant - Salesforce Administrator - Salesforce Platform Developer I - (Nice to have) Salesforce Advanced Administrator