Salesforce Support Engineer - Bangalore

Job description

**Key Responsibilities** **Technical Leadership & Development** - Lead the development and implementation of solutions leveraging Salesforce Platform Administration, Incident Management, and API/FTP integrations to support business objectives. - Design, build, and maintain scalable Salesforce solutions that enable and enhance global operational efficiency. - Collaborate closely with APEC stakeholders, including product management and engineering teams, to ensure alignment and successful delivery of Salesforce initiatives. **Cross-Functional Collaboration** - Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps. - Participate actively in Agile processes and sprint planning. - Create and maintain comprehensive technical documentation across regions. - Support 24/7 operations through on-call rotations and incident management. **Innovation & Continuous Improvement** - Research and evaluate emerging technologies to enhance platform capabilities. - Contribute to roadmap planning and architecture decisions. - Mentor junior team members and foster knowledge sharing initiatives. **Required Qualifications** **Professional Experience** - Over 5 years of hands-on experience providing technical support, system administration, and solution development on the Salesforce platform and related technologies. - Deep expertise in Salesforce Platform Administration, Incident Management, and API Integration/FTP with proven implementation success - Experience collaborating effectively with global teams across multiple time zones. - Industry knowledge in automotive, manufacturing, or enterprise software (preferred). **Technical Skills** - Advanced proficiency in Salesforce Platform Administration, Incident Management, and API Integration/FTP - Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines. - Proven experience applying enterprise integration patterns and microservices architecture to support scalable and reliable Salesforce solutions. - Proficiency in database design and optimization using SQL and NoSQL technologies. **Essential Skills** - Analytical thinking and problem-solving capabilities - Clear communication and documentation best practices - Professional email etiquette and presentation skills - Strong teamwork and collaboration abilities - Excellent verbal and written communication skills with ability to explain complex technical concepts. - Adaptability in multicultural, globally distributed team environments **Additional Requirements** - Business-level English fluency - Flexibility to collaborate across APEC time zones.