Salesforce Support Engineer

Job description

Task Description: Hands-on 5+ years of experience with Salesforce production support and incident management in Service Cloud Ability to analyze, troubleshoot, debug complex issues using debug logs and system logs Work closely with business users to understand issues and provide timely resolutions in business language Create and maintain support documentation for support & admin specific topics Salesforce development Knowledge across Apex, LWC, and SOQL/SOSL with strong Service Cloud focus. Experience with Flow Builder and asynchronous Apex (Queueable, Batch, Future); Platform Events preferred. Familiarity with Git and GitHub workflows (branches, pull requests, reviews) and Salesforce CLI (sfdx); Knowledge-on GitHub Actions for CI/CD. Excellent collaboration and communication. Follow US holiday Calendar Planned leaves to be co-ordinated and aligned with the Development team for the backup Daily task handover to be managed and agreed daily with Development and BUIT. Working hours : 6:00 PM IST to 3:00 AM IST Work Result: Salesforce Developer Skill Area: COTS Technology: Salesforce Proficiency - Technology: Advanced