Salesforce Training Content Creator

Job description

Job Summary We are currently seeking a Salesforce Training Content Creator to join our team in Hyderabad, Telangana, India. Role: Salesforce Training Content Creator We are seeking a Senior Salesforce Training Content Creator with 5+ years of experience to design and build our global enablement library. In this role, you will translate complex Salesforce workflows into engaging, easy-to-digest learning assets. You will own the creation of multimedia content, interactive modules, and documentation that empowers both technical teams and business end-users. Key Responsibilities Content Strategy Instructional Design • Design comprehensive learning paths for diverse roles, including Sales, Support, Admins, and Developers. • Apply modern instructional frameworks (such as ADDIE or SAM) to build scalable, outcome-driven training structures. • Collaborate with Product Owners and SMEs to extract technical details and translate them into simple, universal business language. Multimedia Production • Develop diverse learning assets including interactive e-learning modules, quick-reference guides (QRGs), and visual infographics. • Produce script, record, and edit high-quality video tutorials, walk-throughs, and software simulations. • Build hands-on practice exercises and quizzes within training environments to test and reinforce user knowledge. Maintenance Governance • Audit the content library regularly to update training materials alongside automated Salesforce seasonal releases and internal custom rollouts. • Manage the Learning Management System (LMS) or internal enablement platforms (like MuleSoft, Trailmaker, or Enablement sites) to track user completion metrics. Required Skills and Qualifications Technical Tools Expertise • 5+ years of technical content creation experience, with at least 3 years focused specifically on Salesforce platforms (Sales Cloud, Service Cloud, or industry clouds). • Mastery of e-learning authoring tools such as Articulate Storyline, Adobe Captivate, Camtasia, or Vyond. • Strong familiarity with Salesforce user interfaces (Lightning Experience) and standard operational workflows. Instructional Creative Skills • Superb technical writing skills with an ability to write clear, concise, and jargon-free documentation. • Strong visual design sense for creating professional slides, diagrams, and formatting layout structures. • Excellent project management skills to balance multiple content delivery deadlines simultaneously. Certifications (Preferred) • Salesforce Certified Administrator • Certified Professional in Talent Development (CPTD) or similar Instructional Design certification