SAP Basis Shift Lead

Job description

**Role & responsibilities** Shift Lead to manage SAP systems and applications and to lead a team of 10 to 15 Consultants (L1 & L2), according to the shifts allotted. Must have experience in SAP Business Suite- Basis , solution manager, ERP and CRM - Technically fluent in Operating System (Unix/Windows/Linux), Database (SAP HANA, SAP ASE, Oracle/DB2/SQL Server/MaxDB) administration - Must have exp on - Basis production support activities - System monitoring, Performance optimization and troubleshooting, transport administration - Client administration - System installation, system copies, system refreshes, SAP Support pack application, Security patches Kernel upgrades - Databases patches and Upgrades, SAP Version upgrades SAP solution manager activities - Experience working in multiple support projects - Experience on ABAP stack as well as JAVA - Experience in SAP HANA Operations, Administration and performance tuning for SAP applications ERP/BW on HANA, BW4HANA, S4HANA - E-2-E analysis, troubleshooting and reporting expertise on SAP application performance KPIs, memory, CPU, IO bottlenecks - Well versed with HANA performance tuning strategies specific to (SAP) Applications and best practices for table partitions for ABAP based systems - SAP System Assessment: Analysis of errors and performance loss in the SAP system, the database, and the operating system - Knowledge/Experience with User Management, System copies, Unicode Conversions Mandatory Execution Skills (to handle critical tasks) - Must have handled a team of 15 to 20 L1 & L2 consultants - The lead will be responsible for developing efficient work methods, and collaborating with junior consultants to increase productivity - Understanding on the ITIL framework - Knowledge on Incident Management and Change Management is must. - Creating and regularly maintaining the weekly and monthly shift roasters for ongoing projects - Manage change management processes within SAP Landscape and SAP Infrastructure according to agreed procedures - Ability to work on activities involved in Planning areas (Sizing, Scoping, Client/Landscape Strategy, High Availability/Disaster Recovery Strategy etc.) of Implementation projects without much supervision at transaction level - Provide training and direction to other operational support teams. - Maintain documentation on system configurations, maintenance processes and schedules. - Monitor performance as it relates to SAP infrastructure and enterprise architecture components, applications and databases. - Perform release and patch activities and participate in overall upgrade improvements to systems and hardware. - Ensure adherence to regulatory and compliance requirements within SAP Systems Infrastructure and Architecture. - Participate in providing 24x7 support on rotational basis to ensure operations of these critical systems for different customers. - Support IT audit activities, analyze results and provide remediation which results in improved compliance to standards and controls for all internal and external regulatory requirements. Desired Experience - 6 to 8 years relevant experience working as a SAP basis lead in medium / large firm - Good communication skills, ability to interact with global customer POC and able to articulate himself/herself - Team player, good attitude to work with fellow workers - Should have knowledge on project management basics and agile methodology - Self-starter, with learning attitude - Ability to prioritize tasks, work independently with minimum supervision. Personal Skills - Capable of working flexible hours under aggressive deadlines - Ability to collaborate with other team members working from other locations. - Proficient understanding of SAP technologies and applications. - Self-starter with ability to acquire new skills in self learning mode - Strong verbal and written communication skills, strong interpersonal, leadership, and teambuilding skills with the ability to interact effectively within all levels across the organization. - Ability to handle multiple priorities, communicate task status clearly and meet deadlines with minimal supervision. Education - Graduate in Engineering / Computer science / Information systems Location: Pune **Preferred candidate profile**