SAP CRM

Job description

Company Description - ------------------ **Bosch Global Software Technologies Private Limited** is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description - -------------- Job Description: * (Tasks, responsibilities) Provide support to Product Owner, CRM Capability Experts and C4C Team in general; * Provide support for both Sales and Service module to end users from Countries and regions applying Support Concept; * Communicate with different departments and business roles in order to support Sales and Service Cloud implementation process; * Create, maintain and improve existing SAP C4C Training documentation; Organize and deliver trainings to SAP C4C end-users; * Provide support in different Testing activities (User Department testing, Regression testing, UAT and Integration testing); * Cooperate with technical department during implementation of technical requirements and bug fixing processes; * Assist during creation of documents for business/technical requirements; Test SAP Sales and Service solution and document bugs; * Manage manual and automated data imports into the system; * Document processes and interfaces; Work on data quality check. * Profile (technical/technological skills, soft skills) University degree (Business Administration, Organizational Sciences, Economics or similar) with focus on IT At least 4 years experience with CRM Sales and/or Service solution -- SAP (preferred), Salesforce, Microsoft Dynamics 365, Oracle CRM etc. * Experience in Implementation of CRM solution (mandatory) Experience in Support processes (mandatory) Exceptional presentation skills (mandatory) * Familiar with Agile methodology Knowledge of JIRA or similar tracking tool Advanced Excel knowledge * Able to work in cross-functional teams and international environment Willingness to work in a global \& virtual team * Good communication skills, ability to think analytically and willingness to learn new things Fluent in English * Eager to work with the newest technologies Proactive and can easily adapt to new development environment Self-motivated and with a great sense of ownership Team player and willing to give and receive feedback * Think outside the box and try to find creative approaches to challenges Qualifications - ------------- B.E or B.Tech Additional Information - --------------------- 4+ years with SAP CRM Sales and/or Service solution