SAP Customer Service

Job description

**JD :** - Strong SAP technical, configuration, and business area knowledge in CS module - Extensive knowledge of repairs processing, goods receipt, storage location and tracking, integration with SAP Sales Order processing and Finance aspects to track costs of repair, details of repair and final invoice to customer - Extensive knowledge of replacement processing including scrap and refurbishment processing. Equipment master setup, tracking and integration with warranty tracking and coordination with SD and FI modules for reporting of warranty recognition - Extensive knowledge of Service work orders and integration throughout repairs process - Knowledge of service labor posting and integration with time keeping system - Knowledge of material issues and postings - Translate user's requests into application system solutions - Worked in Order Management OTC process specifically on Master Data, Basic functions, Pricing, Free Goods, Item Proposal, Material Determination, Cross Selling, Out Put Control, Sales Documents, Item Categories, Schedule Line Categories, Delivery Documents, Billing Documents, Contracts, Account determination, Rebate Agreements and Partner Determination. Edi and Idoc Processing. - Experience in SAP Customer Service, Material Management. Strong understanding & experience in Integration of CS and SD with Material Management (MM), Logistics Execution (LE) & Financial Accounting (FI) modules. - Should be able to understand the Business processes and Design the solution. - Be able prepare the Functional specifications and co-ordinate with technical team for development and testing activities. - Ability to work independently as well as with a team - S edge of Activate methodology / SOLMAN & Exposure/knowledge to SAP's Best Practices S