SAP Datasphere Professional

Job description

At YASH, we re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future. **We are looking forward to hire SAP Datasphere Professionals in the following areas :** **:** **Technical Support Engineer SAP Datasphere Databricks** **Department:** Data Platforms (Enterprise IT) **Role Overview** Client is seeking a **Technical Support Engineer** specializing in **SAP Datasphere** and **Databricks** to provide **L1/L2 support** for our global Data Analytics platforms. This role ensures high availability, reliability, and performance of critical data services that power scientific and business insights across the organization. The ideal candidate will have hands-on experience in troubleshooting, monitoring, and supporting **SAP Datasphere** , **Databricks** , and related data integration tools, combined with strong problem-solving skills and a customer-first mindset. **Key Responsibilities** **Incident Management Resolution** - Provide **L1/L2 support** for SAP Datasphere and Databricks environments, ensuring timely resolution of incidents and service requests. - Monitor data pipelines, jobs, and integrations for failures or performance issues. - Troubleshoot connectivity, configuration, and data ingestion problems across SAP and Databricks platforms. - Perform root cause analysis and implement preventive measures for recurring issues. **Operational Excellence** - Maintain and update SOPs for incident handling, escalation, and resolution. - Ensure adherence to SLAs and KPIs for ticket resolution and system uptime. - Collaborate with Data/SAP engineering teams for complex issues and permanent fixes. **Continuous Improvement** - Identify opportunities for automation and process optimization in support workflows. - Document knowledge articles for common issues and resolutions. **Required Qualifications Skills** - **2 5 years** of experience in technical support or application support roles. - Hands-on experience with: - **SAP Datasphere** (data modeling, integration, connectivity troubleshooting) - **Databricks** (cluster management, job monitoring, performance tuning) - Familiarity with **Microsoft Azure** services (Data Factory, Storage) and **Power BI** is a plus. - Strong analytical and problem-solving skills with attention to detail. - Experience with ITIL practices and ticketing tools (ServiceNow, Jira). - Excellent communication skills for global stakeholder interaction. **Preferred Certifications** - SAP Datasphere or SAP Analytics certifications. - Databricks Certified Associate or Professional. - ITIL Foundation. **Our Hyperlearning workplace is grounded upon four principles** - Flexible work arrangements, Free spirit, and emotional positivity - Agile self-determination, trust, transparency, and open collaboration - All Support needed for the realization of business goals, - Stable employment with a great atmosphere and ethical corporate culture Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.