SAP ISU Device Management

Job description

- Provide day-to-day support and maintenance for SAP ISU Device Management modules within AMS scope. - Handle incident management, resolve service requests, and troubleshoot device-related issues in SAP ISU. - Ensure smooth functioning of device lifecycle processes, including installation, removal, replacement, and inspection. - Monitor and optimise device data accuracy and integrity across the SAP ISU landscape. - Coordinate with business users for requirements gathering, issue resolution, and process improvements. - Assist in periodic system upgrades, patching, and testing of device management functionalities. - Prepare and maintain documentation related to device management processes, configurations, and custom developments. - Support integration with other SAP ISU modules (Billing, Customer Service, Work Management) and external systems. Participate in root cause analysis and continuous improvement initiatives for device management processes