SAP Manager - Global Operations

Job description

Job Description : Job Title- SAP Manager - Global OperationsAbout us- With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. Bring your passion and use your curiosity as you explore, collaborate, and innovate to build brands consumers love. Together with passionate people from all over the world, you’ll test new ideas, learn and grow, and unlock a brighter, more exciting future. Join us to create a career worth celebrating About the Function:                                        Digital & Technology (D&T) is transforming how Diageo works, from how we source ingredients to how we connect with customers and consumers around the world.  This is where data, technology and creativity come together to solve real business challenges and unlock new opportunities. Whether it’s building platforms, using data to drive decisions or shaping digital experiences, the work here has tangible impact across every part of our business.  You’ll be part of a team that’s constantly learning, experimenting and pushing boundaries, with the freedom to explore new ideas and the support to turn them into reality.  About the team: (TE) About the role: We are seeking an experienced Sr Analyst – SAP Operations with 12-15 years of SAP experience to support and lead global SAP operations across business processes and SAP applications. The ideal candidate will have strong experience in SAP Application Management Services (AMS), SAP functional operations, service delivery, SAP S/4HANA, SAP Functional, stakeholder management, and continuous improvement. The role requires functional SAP knowledge with sufficient technical understanding to manage incidents, problems, changes, releases, business process issues, integrations, and operational risks across the global SAP landscape. The successful candidate will work closely with Business Process Owners, Product Owners, SAP Functional teams, Basis, Security, Integration, Development, Infrastructure, SAP/OEM, and AMS partners to ensure stable, efficient, and business-aligned SAP services. Key Responsibilities  Global SAP Operations • Collaborate and support global SAP application operations across Production and Non-Production environments. • Ensure SAP services are stable, reliable, and aligned with business processes and operational requirements. • Provide functional oversight across key SAP processes such as Finance, Procurement, Order-to-Cash, Supply Chain, Manufacturing, Warehouse, and other business functions. • Act as the operational escalation point for critical business process and SAP application issues. • Analyze incidents from a business process and SAP functional perspective and ensure the appropriate technical teams are engaged for resolution. • Understand end-to-end SAP process integration and dependencies across functional modules, interfaces, master data, jobs, security, and technical components. • Work with Functional, Technical, Basis, Security, Integration, and AMS teams to resolve complex cross-functional issues. • Challenge recurring incidents and identify opportunities for process improvement, SAP standardization, configuration changes, and defect remediation. • Drive Problem Management and RCA for recurring functional and application issues. • Ensure SAP application changes and releases are assessed for business impact, operational readiness, testing, and supportability. • Support S/4HANA, SAP RISE, transformation, cutover, go-live, hypercare, and transition to BAU. • Ensure operational readiness, knowledge transfer, support documentation, and ownership are established for new SAP capabilities. • Partner with SAP/OEM and AMS teams to resolve application issues and adopt SAP best practices. • Support SAP lifecycle activities including upgrades, enhancements, releases, and application optimization. • Identify opportunities to improve SAP operations through process simplification, automation, standardization, and reduction of recurring support effort. SAP Service & AMS Management • Lead end-to-end SAP Service Management across Incident, Major Incident, Problem, Change, Request, and Release, ensuring SLA, OLA, KPI, and service quality commitments are met. • Govern AMS delivery and performance, including functional capability, resource coverage, service quality, backlog, recurring incidents, and operational risks. • Drive effective triage, escalation, RCA, and permanent resolution of critical and recurring SAP issues, challenging gaps in resolution quality and timelines. • Lead service reviews and governance with business stakeholders, SAP/OEM, and AMS partners, ensuring clear ownership, accountability, and timely cl