SAP S/4HANA Service Management Functional Consultant

Job description

**Job Description: SAP S/4HANA Service Management Functional Consultant** **Role Summary** We are looking for a **Senior SAP S/4HANA Service Management Functional Consultant** with strong expertise in designing and implementing end-to-end service processes in S/4HANA transformation programs. The role focuses on delivering integrated service lifecycle solutions covering contracts, warranty, repair, billing, and installed basedriving aftermarket and service excellence. **Key Responsibilities** - Lead **end-to-end implementation of SAP S/4HANA Service Management** - Design and configure core service processes including: - **Service Order Management & Service Notifications** - **Service Contracts / Entitlement Management** - **Warranty Management** - **Installed Base / Equipment Integration** - **Returns & Repair Processes (RMA, Depot Repair)** - **Loaner / Replacement Management** - **Resource-related Billing & Service Billing** - Configure and manage: - Service orders, confirmations, and execution lifecycle - SLA tracking, entitlements, and service contracts - Billing integration with SD and FI - Define and optimize **end-to-end service lifecycle (request execution billing)** - Support **repair processes (in-house, third-party, exchange)** and warranty flows - Conduct **Fit-Gap workshops, blueprinting, and solution design** - Support **data migration, testing, cutover, and hypercare activities** **Mandatory Skills** - Strong experience in **SAP Service Management** - Hands-on experience in: - Service Order & Notification configuration - Service Contracts / Entitlement processes - Warranty Management & repair scenarios - Installed Base / Equipment management - Returns & repair processes (RMA / depot repair) - Service billing (including resource-related billing) - Experience in **S/4HANA implementations / conversions** - Strong understanding of **cross-module integration (SD/MM/FI/CO/PP-QM)** Experience with **SAP Fiori apps for Service**