SAP SD -Application Management Services Support (Automotive)

Job description

SAP SD Consultant–AMS Support (Automotive) Experience: 5–10 Years Minimum 5 years' experience Automotive Supplier (Mandatory) Location: India (Mumbai / Pune / Bangalore / Chennai) Engagement: Application Management Services (AMS) Delivery Model: Global (24×7 support environment) **Role Overview:** Zensar is looking for an experienced **SAP SD Consultant** with **Tier‑1 automotive domain expertise** to support **AMS engagements** for global OEM and automotive clients. The role involves **L2/L3 support, EDI/IDoc issue resolution, minor enhancements, and continuous improvement** in a **high‑volume, SLA‑driven support environment** . **Key Responsibilities:** **✅ AMS Support & Incident Management** - Provide **L2/L3 production support** for SAP SD module - Resolve **incidents, service requests, and defects** within SLA timelines - Perform **root cause analysis (RCA)** and implement preventive fixes - Ensure **business continuity for critical automotive operations** **✅ Automotive Process Support** - Support **automotive‑specific SD processes** , including: - **Scheduling Agreements (JIT / JIS scenarios)** - High‑volume order processing - Customer‑specific contracts & pricing - Ensure smooth execution of **OEM and Tier‑1 supply chain processes** **✅ EDI / IDoc & Interface Support** - Monitor and resolve **EDI / IDoc issues** (ORDERS, DELFOR, DESADV, INVOIC) - Coordinate with **middleware teams (PI/PO, CPI, third‑party EDI tools)** - Ensure uninterrupted **data exchange with OEM systems** **✅ Enhancements & Change Requests** - Handle **minor enhancements and configuration changes** - Prepare **Functional Specifications (FS)** - Coordinate with ABAP team for development and testing - Support **transport management and release cycles** **✅ Client & Stakeholder Management** - Act as **functional SPOC** for SAP SD AMS support - Engage with **global automotive clients (US / EU / APAC)** - Participate in **SLA reviews, governance calls, and reporting** **✅ Testing & Documentation** - Perform **unit testing, SIT, and UAT support** - Maintain **SOPs, KT documents, and knowledge base** - Ensure **audit‑ready documentation and compliance** **✅ Integration Management** - Handle SD integration with: - **MM** (availability check, procurement linkage) - **PP** (demand planning & production alignment) - **WM/EWM** (picking, packing, shipping) - **FI** (billing, revenue posting, credit management) **Required Skills:** **🔧 SAP SD Analyst Functional** - Sales Orders, Pricing, Deliveries, PGI - Billing, Returns, Credit/Debit notes - Strong **Order‑to‑Cash (O2C)** expertise **🔧 Automotive Domain (Mandatory):** - Experience with **Tier‑1 automotive suppliers / OEM clients** - Knowledge of: - **Scheduling Agreements (JIT / JIS)** - High‑volume transaction environments - Automotive supply chain processes **🔧 EDI / Integration Expertise:** - Strong experience with: - **IDocs (ORDERS, DELFOR, DESADV, INVOIC)** - EDI monitoring and troubleshooting - Exposure to **SAP PI/PO or CPI** preferred **🔧 AMS / Support:** - **2–4 years in AMS / production support** - Experience in **ITIL & SLA‑driven delivery models** - Hands‑on with **ServiceNow / Remedy / JIRA** **🔹 Preferred Skills (Zensar Focus):** - Exposure to **S/4HANA SD support** - Experience working in **global delivery model** - Basic knowledge of **Output Management (BRF+, Adobe Forms)** - SAP SD Certification (good to have) **🔹 Soft Skills:** - Strong **analytical and troubleshooting skills** - Excellent **client communication & coordination** - Ability to work under **high‑pressure AMS environments** - Good **documentation and reporting discipline** **🔹 Key Deliverables (Zensar Expectations):** - ≥95% **SLA & KPI adherence** - Quick resolution of **EDI/IDoc failures** - Minimal disruption to **production-critical automotive processes** - High **CSAT (Customer Satisfaction Score)** - Audit‑ready documentation