Sap SuccessFactors Support Analyst

Job description

**Role & responsibilities** - Provide L1/L2 functional and technical support for SAP SuccessFactors HRIS applications. - Act as the first point of contact for user queries, incidents, and service requests. - Perform troubleshooting, issue analysis, and escalate complex issues when required. - Monitor application performance and ensure adherence to SLA timelines. - Manage incident and service request tickets through closure. - Execute sanity testing after application patches, upgrades, and deployments. - Support HR data validation, data management, and system integrations. - Handle minor application changes and configuration updates. - Prepare operational reports and maintain knowledge base documentation. - Collaborate with HR, business, and technical teams to ensure seamless application support. - Support SAP SuccessFactors implementations, go-live activities, and user training. - Work in rotational shifts, including night shifts, to provide continuous support. **Preferred candidate profile** - 2-5 years of experience in SAP SuccessFactors HRIS/Application Support. - Hands-on experience in L1/L2 application support, incident management, and ticket handling. - Good understanding of HR processes and ERP/HRIS applications. - Experience with SAP SuccessFactors modules and HR data management. - Strong troubleshooting, analytical, and problem-solving skills. - Familiarity with ticketing tools, SLA management, and production support. - Excellent verbal and written communication skills. - Willingness to work in 24x7 rotational shifts, including night shifts. - Customer-focused with the ability to collaborate effectively with business and technical teams.