SCM SPECIALIST

Job description

This role is responsible for managing end-to-end shipment operations, from booking and planning through shipment execution, ensuring timely and accurate delivery. The individual acts as the key point of contact for customers, carriers, and internal stakeholders while handling shipping documentation, live shipment bookings, exception management, and shipment tracking. The role also supports billing activities, process improvements, training and capability-building initiatives, and requires strong knowledge of supply chain operations, FCL/LCL shipments, TAT management, and performance metrics such as GOI and KPIs. At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk. Purpose of the role This role is responsible for managing end-to-end logistics operations after booking, including shipment handling, documentation, system updates, and booking support. It involves working closely with Customer Service and FinOps teams to ensure smooth supply chain execution, handle queries, and resolve issues. The person is expected to proactively manage exceptions, maintain accurate data, and ensure a seamless customer experience throughout the shipment lifecycle. You will be Responsible for: • Managing end-to-end shipment bookings, planning, and execution for live shipments. • Coordinating with customers, carriers, co-loaders, and internal stakeholders to ensure smooth operations. • Preparing, validating, and maintaining shipping documentation (B/L, SWB, SI, etc.). • Monitoring shipment progress and ensuring adherence to TATs, schedules, and cut-off timelines. • Handling FCL and LCL shipments, including exception management and issue resolution. • Maintaining shipment trackers and providing accurate visibility and status updates. • Supporting billing activities, invoice dispatch, and dispute resolution. • Conducting onboarding, training, and process alignment sessions for customers and vendors. • Driving operational excellence through process improvements and stakeholder collaboration. • Applying end-to-end supply chain knowledge while monitoring performance metrics such as GOI and KPIs. Qualifications Graduate of any bachelor's degree. Fluent in English with good communication skills. What We Offer: • Impact: Be part of a team that directly contributes to global operations. • Opportunity: Unlock professional and personal growth through diverse career pathways. • Innovation: Work with a team that embraces technology and continuous improvement. • Global Exposure: Collaborate across geographies and cultures. • Work-Life Balance: Flexible working arrangements to support your well-being Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.   We are happy to support your need for any adjustments during the a