Scrum Master (Technical Program manager)

Job description

**Job Requirements** - Strong data analysis skills with the ability to identify trends and leverage insights to forecast future outcomes. - Partnering closely with Product and Development teams to design and establish specifications for delivery by the development team. - Engage with external vendors and third-party partners to align on integrations, delivery timelines, and service expectations, ensuring seamless coordination across systems. - Collaborate with customer-facing teams (e.g., Product) to gather insights, prioritise features, and address their pain points effectively. - Translation of business requirements into detailed Development stories and identifying acceptance criteria. - Analysing and understanding current design to ensure that the context and implications of change are understood by the Development team and incorporated into feature discussions. - Determine development impacts to current processing and work with programmers and users to ensure accuracy of enhancements and elimination of gaps. - Ability to manage stakeholder expectations through data-driven conversations. - Performing technical analysis of platform hardware and software to ensure that business and functional requirements can be met. - Produce systems design documentation in accordance with Mastercard documentation standards, ensuring features and associated documentation are clear and easily consumable by other engineering teams. Lead reviews of technical requirements. - Document and coordinate audit controls and compliance requirements. - Provide technical support to Business Owners during implementation of new products/services. - Operate as part of a high-performing, co-located Agile Scrum team, contributing to sprint planning, backlog refinement, and continuous improvement initiatives. **Work Experience** - Strong experience in leading complex, cross-functional technical programs with end-to-end delivery ownership - Deep understanding of Agile practices, stakeholder management, and risk-driven execution - Solid technical acumen with the ability to engage engineering teams and align delivery with business outcomes - Technical program delivery experience including software development lifecycle, cloud-native software products, CI/CD, and microservices APIs. - Strong technical aptitude and ability to quickly gain technical understanding of Consumer Data Management’s services. - Strong negotiation skills and the ability to drive out detail and build consensus from stakeholders. - Excellent communication/presentation skills. - Experience or knowledge of Agile development an advantage. - Exposure to Java development and work experience in a software development environment a distinct advantage. - Passionate about continuous improvement and driving standards within our feature intake and development processes. - High-energy, detail-oriented and proactive with the ability to take on challenging opportunities.