Senior Administrator - IBM MQ, IIB(ACE), RabbitMQ

Job description

Chennai, Tamil Nadu Job Summary Experience -Typically 4 years of experience in application / production support Job Description - The L2 Application Support Engineer is responsible for managing application incidents, performing root cause analysis, ensuring system stability, and maintaining application availability in line with SLAs. Adhering to SLAs ITIL Processes awareness (Incidents / Change / Service requests ) Reporting to the Track Lead / Team Lead Helping team members in case of Issues/Technical Problems Perform detailed troubleshooting and resolution of application issues Manage high-priority incidents and ensure timely resolution Validate solutions with users and ensure proper ticket closure Understanding of Multi-geo support environment Monitoring and Operations Monitor application health, alerts, and production environment Knowledge on multiple monitoring tools Perform routine health checks on application servers and services Ensure availability and performance as per SLA commitments Troubleshooting and RCA Analyze logs, errors, and system behavior Perform RCA for recurring incidents and implement preventive fixes Work on performance tuning and stability improvements Change and Release Support Support deployments, releases, and configuration changes Participate in patching, upgrades, and migration activities Follow ITIL processes for change management Coordination and communication Coordinate with other teams, developers, vendors, and infrastructure teams Provide regular updates to stakeholders on incidents and issues Work across multi-geo environments and different technology teams Key Responsibilities Documentation \& Knowledge Management Prepare and maintain runbooks, SOPs, and known error databases Document incidents, fixes, and troubleshooting procedures Technical Requirement Deploy and manage API Gateway, traffic manager, and analytics components Handle API lifecycle management including versioning, publishing, and governance Implement throttling, caching, and rate limiting policies Linux/Unix and Windows environments Log analysis and debugging monitoring and healthcheck SSL configuration Patch updates Knowledge on performance tuning Familiarity with ticketing tools (ServiceNow, JIRA) Skill Requirements **Required Skills - Strong experience in WSO2 Suite :** API Manager (APIM) Micro Integrator / Enterprise Integrator (MI/EI/ESB) Identity Server (IS) Experience in REST / SOAP Web services Experience in handling XML, JSON, XSLT, XPath Integration Patterns EIP Experience in monitoring WSO2 environments (API, Integration, Services) Code deployment, Configuration changes Debug issues in API calls, (REST / SOAP) Support performance tuning activities (thread pools, JVM tuning with guidance) API Gateway security policies Strong knowledge and experience in Linux/Unix and Windows platform Should be familiar with DB configuration Experience in performance tuning. Basic knowledge in LoadBalancer, Firewall and Networking Handson experience in SSL certificate installation management Experience in Supporting P1/P2 high priority incidents. Experience in documenting, recording, and updating incidents in ITSM tools along with creation of Runbooks and SOPs for Application's involved. Understanding and experience on deployments and release management process Basic understanding of Networks with skills around Telnet , Netstat and DNS MQ support, Support experience on IBM MQ MQ queue management Should be familiar with MQ commands in Linux. MQ explorer MQ integration with other applications. Other Requirements Soft Skills - Excellent communication and conversation skills (Verbal and Written) Excellent customer handling skills Good documentation skills Strong analytical skills and problem-solving capabilities **Desired skills :** Knowledge and hands-on experience in other middleware servers like Apache, Tomcat, IIS, Weblogi, Jboss would be an added advantage. **#body.unify div.unify-button-container .unify-apply-now:** focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-