Senior Analyst - Claims Service

Job description

Marsh is seeking candidates for the following position based in the Pune office. **Senior Specialist - Claims Services (C2)** **What can you expect:** - Excellent exposure to complex & diverse claims handling. - Opportunity to enhance Claims knowledge and understanding & build on client management skills. - Experience and explore change initiatives as teams are undergoing migration - Exposure to people management. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the claim processing with limited support. **We will count on you to:** - Client Service Management - Bordereau reconciliation, Claim investigation and preparation for submission to markets and recording same on system. - Submission of Claim Advices and Collections to the market. Monitoring responses from Carriers and XCS and follow up as necessary. - Liaison with TPAs, Carriers, XCS & Internal Stakeholders - Liaise with client to resolve all queries which may delay in paying funds on time. - Provide ideas and suggestions for improving working methods taking into account client and member experience, where appropriate implement and document to line manager for adoption across the business. - Provide support and technical expertise in delivering ad-hoc client requests. - Compliance, Regulatory and Procedural Responsibilities - Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company - Appropriate usage of Marsh Specialitys systems to monitor, record and retain information - Demonstrate clear understanding of regulatory requirements - Proactively ensures compliance with regulatory and risks framework - Adheres to policies, guidelines and operating procedures - Keeps own knowledge and expertise up to date and relevant - Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance **What you need to have:** - 3+ years of work experience in Insurance Claims handling - Graduate in any stream - Understanding of Insurance Broking business of Marsh and terminologies - Know-how of markets / legislations / regulators / procedures governing our business - Technical aptitude, analytical skills and ability to acquire subject matter expertise on existing and new processes - Upto date on recent developments and happenings impacting our business - Extremely Good written and verbal communication skills - Ability to prioritise and organise tasks, work within stiff timelines - Ability to work independently and as part of the team - Demonstrate confidence in talking to clients, stakeholders or colleagues both in spoken and written communication. - Willing to go the extra mile in order to achieve the best possible outcome - Positive attitude to change and willingness to embrace the advantages **What makes you stand out:** - CII certification - Post-Graduation/Certificate Courses in Insurance - Experience on handling Insurance claims Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.