Senior Analyst, HR Operations

Job description

Job Description : About Us : With over 200 brands sold in more than 180 countries, we’re the world’s leading premium drinks company. Every day, over 27,000 talented people come together at Diageo to create the magic behind our much-loved brands. Our founders, such as Arthur Guinness, John Walker, and Charles Tanqueray, were visionary entrepreneurs whose brilliant minds helped shape the alcohol industry. And through our people, their legacy lives on. Join us, and you’ll collaborate with talented people from all corners of the world. Together, you’ll innovate and push boundaries, shaping a more inclusive and sustainable future that we can all be proud of. With diversity at our core, we celebrate our people's individual passions, commitments and specialist skills. In our supportive culture, your voice will be heard and you’ll be empowered to be you. Just bring your ambition, curiosity and ideas, and we’ll celebrate your work and help you reach your fullest potential. Context and Scope  First Point is Diageo's HR service organisation, providing consistent, high-quality support to employees, Line Managers, HR Business Partners and HR colleagues across the markets it serves. The organisation delivers a broad range of services across employee lifecycle processes, legal documentation, benefits administration, employee data management, policy guidance and HR systems support.  The Senior Analyst, HR Operations is an individual contributor role responsible for the accurate and timely delivery of employee lifecycle, documentation and data-management activities. The role manages standard and moderately complex requests, resolves cases escalated from the Contact Centre and other HR teams, and ensures that transactions are completed in accordance with agreed service levels, policies, controls and market requirements.  The role uses Workday, ServiceNow, Doc Genie and other enabling technologies to maintain employee and position data, generate documentation, record complete audit trails and support payroll or downstream teams. It works closely with HRBPs, Market HR teams, employees, Line Managers and other First Point teams to provide a seamless customer experience and contribute to continuous improvement.  Role Dimensions  a. Financial  • No direct financial accountability. The role is expected to work efficiently, prevent rework and support accurate payroll and employee-data outcomes.  b. Market and Role Complexity  • Provides HR Operations support across assigned markets and manages activities that may vary by country, policy, process and legal-documentation requirement.  • Balances customer needs, service-level commitments, data accuracy, compliance and downstream impacts when completing transactions.  • Works with multiple stakeholders across HR, Payroll, Talent and First Point, escalating non-standard or high-risk matters appropriately.  c. Leadership Contribution  • Operates as an experienced individual contributor with no direct people-management responsibility.  • Provides day-to-d