Senior Analyst - ICT Analyst

Job description

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary You will be a Senior Analyst - ICT Analyst in India, helping to design, run and improve technology services that support our global teams. You will work closely with IT peers, business partners and vendors to resolve incidents, deliver changes and improve systems. We value clear problem-solving, practical technical skills and a collaborative attitude. This role offers growth, visible impact and a chance to unite science, technology and talent to get ahead of disease together. Responsibilities This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following: - Manage and resolve medium to high complexity incidents and service requests, keeping stakeholders informed with clear updates. - Deliver operational changes, including testing, deployment and documentation, while following change control processes. - Monitor system health and performance, identify trends and drive timely corrective actions. - Support application and infrastructure problem investigations, coordinating across teams and external vendors. - Create and maintain technical documentation, runbooks and user guides to support stable operations and knowledge sharing. - Contribute to automation, process improvement and small projects to reduce manual effort and increase reliability. Why You? Basic Qualification We are seeking professionals with the following required skills and qualifications to help us achieve our goals - Bachelor’s degree in Computer Science, Information Technology or related field, or equivalent practical experience. - Minimum 3 years’ hands-on experience in IT operations, support, or systems administration. - Experience supporting applications, cloud services, or infrastructure in a production environment. - Strong troubleshooting skills across networks, servers, databases or applications. - Comfortable with scripting or automation tools (for example PowerShell, Python, Bash) and familiarity with monitoring tools. - Good English communication skills for collaboration with global teams. This role is on-site with hybrid working flexibility as agreed with the manager. Preferred Qualification If you have the following characteristics, it would be a plus - Experience in ITIL-based service management or similar operational frameworks. - Familiarity with cloud platforms such as AWS, Azure or Google Cloud and related services. - Hands-on experience with containerization, orchestration or CI/CD pipelines. - Exposure to enterprise collaboration tools, identity services or security operations. - Experience working in a matrixed, multinational environment and coordinating with remote teams. - Certifications such as AWS, Azure, CompTIA, or similar relevant technical credentials. Working pattern This role is based in India with a hybrid working pattern. You will join colleagues on-site regularly and work remotely as agreed with your manager. Apply now If you are excited by operational technology, problem-solving and improving services that help people do important work, we would love to hear from you. Please apply and tell us how your skills and experience will help our team deliver reliable, efficient technology services. We welcome applicants from all backgrounds and will discuss adjustments you may need during the recruitment process.Skills Business Acumen, Cyber Risks, Data Analytics, Digital Fluency, Driving Continuous Improvement, Financial Controlling, Financial Management Reporting, Stakeholder Management    Why GSK? Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale. People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment