Senior Area Manager

Job description

**Role Overview** The **Senior Area Manager** is responsible for driving business performance across a cluster of outlets by ensuring operational excellence, achieving revenue and profitability targets, and building high-performing teams. This role focuses on delivering a consistent customer experience, maintaining brand standards, and supporting business growth across assigned regions. **Key Responsibilities** **1. Business Performance** - Drive sales, revenue, and profitability across assigned stores. - Analyze business performance, identify growth opportunities, and implement action plans to improve productivity and profitability. - Monitor key business metrics and ensure targets are consistently achieved. **2. Operations Management** - Ensure smooth day-to-day operations across all assigned outlets. - Maintain compliance with operational SOPs, food safety, hygiene, quality, and brand standards. - Optimize inventory management, minimize wastage, and improve operational efficiency. **3. Team Leadership & People Development** - Lead, coach, and mentor Store Managers and Assistant Managers. - Drive performance management, capability building, succession planning, and employee engagement. - Foster a culture of accountability, collaboration, and continuous improvement. **4. Customer Experience** - Ensure consistent delivery of exceptional customer service across all stores. - Monitor customer feedback and implement corrective actions to improve customer satisfaction and loyalty. - Resolve customer escalations in a timely and effective manner. **5. Financial & Cost Management** - Own cluster-level business performance and contribute to achieving profitability targets. - Control food costs, labor costs, wastage, and other operating expenses. - Ensure efficient utilization of resources while maintaining service and quality standards. **6. Store Expansion & Business Support** - Support new store openings by ensuring operational readiness, manpower planning, and process implementation. - Assist in stabilizing new stores and driving business growth post-launch. - Share best practices across stores to improve overall operational performance. **7. Cross-Functional Collaboration** - Work closely with HR, Supply Chain, Marketing, Finance, Training, and other support functions to achieve business objectives. - Coordinate with vendors and external partners to ensure seamless store operations. **Requirements** - **712 years** of experience in **QSR, Retail, F&B, or Hospitality Operations**. - Proven experience managing **multiple outlets** with ownership of operational and financial performance. - Strong understanding of **P&L management**, operational excellence, and business growth. - Excellent leadership, team management, analytical, and problem-solving skills. - Strong stakeholder management and communication abilities. - Willingness to travel extensively across assigned locations (**PAN India**).