Senior Assistant - Call Center

Job description

Roles Responsibility: - Understand customer s requirement and provide complete and accurate information - Communicate effectively with customers - Assign case to other queue with proper justification - Understanding and striving to meet or exceed call center metrics while providing excellent customer service. - Escalate customer problems to the team lead which needs immediate attention Essential Skills: - Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers - Excellent computer proficiency (MS Office Word, Excel and Outlook) - Should have a knowledge of English, Hindi and additional language will be preferred - Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service - Typing skills - Ability to work independently and to carry out Disclaimer : This job posting has been aggregated from external source. Role detailscontentand availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.