Senior Associate - Base Operations

Job description

Location: Mumbai | Jul 8, 2026 ## **Job Description** A. Key Accountabilities Base Operations & Performance – Operational Excellence Contributing towards the maintenance of defined OTP levels; coaching and counselling allocated crew. Conducting daily crew briefings and post-flight interactions to gather feedback. Assisting in NPS improvement initiatives with timely corrective actions. Managing crew availability and conducting discipline inquiries as per process. Providing inputs for promotions, renewals, and confirmations. Handling operational exigencies beyond routine operations. Safety Reiterating safety updates to allocated crew. Ensuring adherence to DGCA regulations and audit conformance. Escalating violations as per SOPs. Crew Engagement Ensuring participation in engagement activities. Addressing day-to-day crew concerns. Monitoring internal communication platforms. Rostering / Training / Administration Handling emergency leave communication. Supporting crew training initiatives. Ensuring SOP adherence and smooth base operations People Management & Development Managing and developing crew and ground reportees with objective performance inputs. B. Skills / Qualities Required Functional: Knowledge of inflight and cabin crew base operations. Behavioral: Excellent communication, empathy, professionalism. C. Educational Requirements Mandatory: Graduation in any discipline. Preferred: Postgraduate in Management / Operations. D. Key Eligibility Criteria 10 years of flying experience. Minimum 3 years in inflight people management role. Minimum 2 years tenure before superannuation. No warning letter / BA+/ SRT/ART / SEP incidents as specified. Rating of 3 or above in last FY. Good attendance record and BMI within 18.5–24.9. #innershell { max-width: 1600px; } #search-wrapper, .back-to-search-wrapper, .jobTitle, #similar-jobs { display: none !important; } .jobDisplayShell { width: 100%; max-width: 100%; margin-top: 30px; } .jobDisplay { width: 100%; min-width: 100%; background: white; padding-bottom: 40px; } .jobDisplay .joblayouttoken:nth-child(2) { padding-left: 10px !important; } .jobDisplay .job { padding-left: 35px; } .jobDisplay .joblayouttoken:nth-child(2), .jobDisplay .joblayouttoken:nth-child(4) { min-width: 100px; float: left; padding: 20px 10px !important; background: #F0F5F7; } .jobDisplay .customPlugin-1108346adb9b9abd { min-width: 5px; float: left; padding: 20px 0px !important; background: #F0F5F7; } .jobDisplay .joblayouttoken:nth-child(2) span, .jobDisplay .joblayouttoken:nth-child(4) span, .jobDisplay .customPlugin-1108346adb9b9abd .inner { font-weight: bold; } .joblayouttoken .inner { max-width: 100% !important; } .joblayouttoken .inner div { padding-left: 0 !important; } .jobdescription h2 { font-size: 20px !important; color: #1F2B34 !important; margin-bottom: 10px !important; font-weight: 600; } .joblayouttoken h1 span { font-weight: bold; color: #1F2B34 !important; font-size: 24px !important; } .applylink { float: none !important; margin-left: 35px !important; text-align: left; margin-top: 15px; } .applylink a { text-transform: uppercase; padding: 5px 30px; } @media(max-width: 980px) { .jobDisplay { padding: 0 20px; } .applylink { margin-left: 0px !important; margin-bottom: 20px !important; } } @media(max-width: 767px) { .jobDisplay .joblayouttoken:nth-child(2) { margin-left: 0px !important; } }