Senior Associate/ Project Lead/ Manager -Business Analyst

Job description

Role & responsibilities • Conduct stakeholder interviews, workshops, and process walkthroughs across commercial, medical, and compliance functions • Document as-is / to-be processes, user stories, acceptance criteria, and functional requirements • Analyze gaps between legacy Veeva CRM (Salesforce) and target Vault CRM; recommend process and configuration changes • Support migration scoping: data elements in scope, business rules, legacy behavior to retain vs. retire • Maintain requirements traceability from user story through design, build, test, validation, and migration • Support UAT prepare test scripts, coordinate UAT cycles, triage defects • Create training materials, user guides, and process documentation for end users transitioning from legacy CRM • Act as Product Owner proxy in Agile ceremonies when needed Preferred candidate profile • Strong understanding of Life Sciences commercial operations: call planning, HCP targeting, sampling, approved email, MedComms • Hands-on experience writing user stories, BRDs/FRDs, and process flows (Visio, Lucidchart, Miro) • Working knowledge of Vault CRM modules: CRM Desktop / iPad, CLM, Approved Email, Engage, Events, MyInsights • Comfortable navigating both legacy Veeva CRM (Salesforce) and Vault CRM for gap analysis • Experience with Agile tools (Jira, Azure DevOps) and requirements management • Excellent facilitation and written communication skills for US client interactions