Senior Benefits Administration Services Analyst

Job description

**Job Track Description:** - Requires formal education and relevant expertise in a professional, sales, or technical area. - Performs technical-based activities. - Contributes to and manages projects. - Uses deductive reasoning to solve problems and make recommendations. - Interfaces with and influences key stakeholders. - Leverages previous knowledge and expertise to achieve results. - Ability to complete work self-guided. - College or university degree required. **General Profile** - Requires knowledge and experience in field. - Uses best practices and knowledge of business to improve products or services. - Solves complex problems and takes a new perspective on existing procedures. - Self-starter, requiring minimal guidance. - Acts as a resource for colleagues with less experience. **Functional Knowledge** - Requires conceptual expertise of theories, practices, and procedures. **Business Expertise** - Has knowledge of best practices and team integration. - Aware of the competition and what differentiates them. **Impact** - Impacts a range of customer, operational, project or service activities. - Works within broad guidelines and policies. **Leadership** - Acts as a resource for colleagues with less experience. - May guide small projects with manageable risks and resource requirements. **Problem Solving** - Solves complex problems. - Takes a new perspective on existing solutions. - Exercises judgment based on the review of multiple information sources. **Interpersonal Skills** - Ability to articulate difficult or sensitive information. - Works to build consensus within a team. **Responsibility Statements** - Reviews work performed by junior teams for accuracy and completeness. - Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery) - Tracks and understands intermediate system issues to confirm adherence to requirements. - Evaluates existing processes and enhances/develops to improve service delivery. - Interfaces with external client contact to resolve complex benefit questions. - Acts as subject matter expert supporting change orders and other implementation projects. - Performs other duties as assigned. - Complies with all policies and standards.