Senior Consultant, AI Business Solutions

Job description

**Overview** Microsoft Industry Solutions Delivery (ISD) is a global organization of industry and security experts, engineers, data scientists, architects, consultants, and delivery specialists. We partner with strategic customers to deliver industry-specific solutions and measurable outcomes powered by Microsoft Cloud and AI. The AI Business Solutions team within ISD helps customers maximize value from Dynamics 365, M365 , Copilots and the Microsoft Cloud by **co-engineering GenAI and agentic solutions** that accelerate adoption, automate workflows, and unlock new business capabilities. We work in **rapid, iterative delivery cycles** to move from ambiguous problem → working prototype → production-ready solution. Our organization drives customer value across digital and AI transformation through repeatable and customized solutions. We build with a growth mindset and an inclusive culture, and we deliver **responsible AI** solutions designed for **security, compliance, and operational readiness** This role goes beyond traditional consulting. FDEs operate at the intersection of engineering, architecture, and customer delivery, working in fast‑paced, iterative cycles to translate ambiguous requirements into working software, integrate with real customer environments, and own outcomes through deployment and stabilization. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond and we apply these values when delivering AI solutions that customers can trust. **Responsibilities** **Responsibilities** - Embed with customer stakeholders to understand business workflows, constraints, and success metrics; translate ambiguous needs into clear requirements, solution hypotheses, and sprint deliverables for GenAI/agentic scenarios. - Design and **implement** agentic and GenAI solutions on Microsoft platforms (e.g., Dynamics 365, M365 Copilots, Power Platform, Azure) including integrations, APIs, and automations that accelerate adoption and deliver measurable outcomes. - Prototype rapidly, then harden to production: build POCs for agentic workflows (multi-step tasks, tool-use, orchestration), validate with users, and evolve to production-ready implementations with testing, monitoring, and secure deployment patterns. - Own end-to-end delivery from architecture through implementation: define build/test specifications, create eval and quality gates for GenAI outputs, and produce operational guides/runbooks for reliability, safety, and maintainability. - Identify and mitigate business/technical risks specific to AI systems (data access, prompt injection, hallucinations, privacy, compliance, latency, cost); propose safeguards and fallback behaviors for agentic flows. - Support deployment and live stabilization: troubleshoot integrations and model behavior in real environments, iterate quickly, and ensure successful go-live with clear ownership, monitoring, and incident playbooks. - Balance platform configuration with extensibility to maximize speed and maintainability. Co-engineer with customer teams to ensure knowledge transfer, documentation, and reusable patterns. Drive delivery plans across the full lifecycle—discovery, build, eval, deployment, and operations—accounting for dependencies across data, security, and enterprise systems. - Build agentic workflows that invoke tools/APIs safely (function calling patterns), with guardrails, validation, and auditability. - Implement evaluation strategies (offline/online) to measure output quality, groundedness, safety, and business impact. - Capture repeatable assets (templates, reference architectures, accelerators) and share feedback loops with internal teams. **Other** - Embody our [culture](https://nam06.safelinks.protection.outlook.com/?url=https://careers.microsoft.com/us/en/culture&data=04%7c01%7closmit%40microsoft.com%7c27f2181d96804234953708d8f3b22d06%7c72f988bf86f141af91ab2d7cd011db47%7c1%7c0%7c637527293867872556%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=QnmEU%2BvawaPM5eEUL1FxWPmhizgKnDLFj6dlUTOWRB0%3D&reserved=0) and [values](https://nam06.safelinks.protection.outlook.com/?url=https://www.microsoft.com/en-us/about/corporate-values&data=04%7c01%7closmit%40microsoft.com%7c27f2181d96804234953708d8f3b22d06%7c72f988bf86f141af91ab2d7cd011db47%7c1%7c0%7c637527293867882502%7cUnknown%7cTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7c1000&sdata=p3lkWaIXzH3t9t1hS9bOfKhtDFWPj6gi8zZU94LWRso%3D&reserved=0) **Qualifications** **Required Qualifications (RQs)** - Bachelor’s degree in computer science, Engineering, or related field AND demonstrated experience delivering production software solutions (or equivalent experience). - 10+ years’ experience delivering enterprise-scale solutions on Microsoft platforms (Dynamics 365 / M365 Copilot/ Power Platform / Azure), including integration, security, and deployment in customer environments. **Preferred Qualifications (PQs)** - Proven experience delivering **hands‑on, production-grade solutions** across the full delivery lifecycle, including requirement ambiguity, development, deployment, and post‑go‑live stabilization. - Proven delivery of Dynamics 365 CE/Power Platform solutions, M365 Copilot Solutions, plus experience building AI-infused workflows (recommendations, summarization, case routing, contact center assist, sales/service copilots) with production-grade engineering practices. - Experience building or extending solutions involving **Copilots, AI‑assisted workflows, or intelligent automation** is a strong plus. - Certifications and/or experience in Azure Solutions, Dynamics