Senior Consultant - Cloud Services

Job description

Job Description **Position: Microsoft 365 L2 Administrator** **Location:** Belapur, Navi Mumbai **Experience:** 5–6 years **Role Level:** L2 **Technology:** Microsoft 365 / Azure AD (Microsoft Entra ID) / Exchange Online / On-Premises Exchange / Intune **Job Summary** We are looking for an experienced **Microsoft 365 L2 Administrator** responsible for providing advanced operational and technical support for Microsoft 365 services. The role will involve troubleshooting complex incidents, user administration, mailbox management, Microsoft Entra ID/Azure AD activities, Exchange Online and basic on-premises Exchange administration. **Key Responsibilities** **1. Microsoft 365 Administration** - Provide L2 support for Microsoft 365 services including Exchange Online, Teams, SharePoint Online and OneDrive. - Troubleshoot user access, authentication, licensing, mailbox and service-related issues. - Manage Microsoft 365 users, licenses, groups and service requests. - Analyse recurring incidents and identify permanent solutions. - Handle escalated incidents from L1/service desk teams. - Maintain incident, problem and change management processes as per defined SLA. **2. Exchange Online** - Troubleshoot mailbox access, mail flow, delivery and authentication issues. - Perform mailbox-related administrative activities such as permissions, shared mailboxes, distribution groups and forwarding. - Troubleshoot Outlook connectivity and Microsoft 365 authentication issues. - Basic understanding of Exchange Online message trace and mail-flow troubleshooting. - Understanding of Exchange Online policies and mailbox configurations. **3. Microsoft Entra ID / Azure AD – Basic Knowledge** - Basic administration and troubleshooting knowledge of **Microsoft Entra ID (formerly Azure AD)**. - User and group management, including basic understanding of security groups and Microsoft 365 groups. - Basic knowledge of authentication, SSO and MFA. - Understanding of user sign-in and authentication-related issues. - Basic knowledge of Conditional Access policies and troubleshooting access issues. - Basic understanding of Entra ID Connect / directory synchronization. - Ability to review basic sign-in and audit logs for troubleshooting. - Understanding of the relationship between on-premises Active Directory and Microsoft Entra ID. **4. On-Premises Exchange Server – Basic Knowledge** - Basic administration and troubleshooting of on-premises Microsoft Exchange Server. - Understanding of Exchange mailbox databases, connectors and mail flow. - Basic knowledge of Receive/Send Connectors and SMTP flow. - Troubleshoot basic mailbox, Outlook and mail-delivery issues. - Basic understanding of Exchange hybrid environment and synchronization between on-premises Exchange and Exchange Online. - Coordinate with L3/Exchange specialists for complex issues. **5. Microsoft Intune – Basic to Intermediate Knowledge** - Basic administration of Microsoft Intune. - Understanding of device enrollment and compliance. - Basic troubleshooting of Windows and mobile device enrollment issues. - Knowledge of configuration profiles, compliance policies and application deployment. - Understanding of device management through Microsoft Intune. **6. Incident & Problem Management** - Handle L2 incidents within defined SLA and operational procedures. - Perform detailed troubleshooting and root-cause analysis. - Escalate complex issues to L3/engineering teams with proper troubleshooting details. - Maintain accurate incident documentation and knowledge articles. - Participate in major incident and service restoration activities. **Required Technical Skills** - Microsoft 365 administration and troubleshooting. - Exchange Online administration. - Basic Microsoft Entra ID / Azure AD administration. - Basic on-premises Exchange Server knowledge. - Basic Active Directory concepts. - Microsoft Intune fundamentals. - Windows 10/11 troubleshooting. - Outlook troubleshooting. - PowerShell fundamentals for Microsoft 365 administration. - Knowledge of MFA, SSO and authentication concepts. - Good understanding of DNS, SMTP and basic networking concepts. **Preferred Certifications** - Microsoft Certified: **Microsoft 365 Certified: Administrator Expert** - Microsoft Certified: **Identity and Access Administrator Associate** - MS-900: Microsoft 365 Fundamentals - MD-102: Endpoint Administrator - Exchange-related Microsoft certification or equivalent experience. **Key Competencies** - Strong analytical and troubleshooting skills. - Ability to independently handle L2 technical issues. - Good communication and stakeholder-management skills. - Ability to work in a 24×7 support environment, including rotational shifts. - Strong documentation and reporting skills. - Ability to work under SLA and handle high-priority/P1 incidents. - Good coordination with L1, L3, OEM and Microsoft support teams. **Education** Bachelor's degree Computer Science, Information Technology, or a related field. **Experience** **5–6 years of relevant experience in Microsoft 365 administration and enterprise IT support**, with hands-on experience in Exchange Online and working knowledge of Microsoft Entra ID/Azure AD and on-premises Exchange.