Senior Consultant - Customer Service

Job description

- Responds to difficult and/or highly important customer inquiries regarding products and services the Company offers - Ensures all communications and transactions with the call center are properly documented; delegates work to colleagues as necessary - Performs advanced research methods as needed to respond to difficult customer inquiries, and responds formally to correspondence, either verbally or in writing, in cases where the available reference material is insufficient to respond to the customer - Requests additional/missing information from the customer via letter or telephone call to answer customer inquiries - Monitors the documentation of client issues and addresses more complicated issues that have been escalated - Provides written and verbal feedback to colleagues in a professional manner. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.