Senior Consultant - Software IAM

Job description

# **Senior Consultant - Software IAM** Date: Jul 23, 2026 Location: Hyderabad, IN Requisition ID: 22925 Description: **Role Overview** We are seeking a Senior IAM Support Engineer to manage day-to-day IAM operations, provide L2/L3 support, and ensure the stability and security of identity platforms. The role focuses on troubleshooting authentication issues, supporting integrations, and maintaining access management services across enterprise applications. **Core Skills & Experience** Authentication & Authorization Support - Strong working knowledge of OAuth 2.0, OpenID Connect (OIDC), and SAML - Experience supporting Auth0 or similar IAM platforms in production environments **Troubleshooting & Incident Management** - Proven ability to diagnose and resolve authentication and authorization issues - Experience analyzing logs, SAML assertions, OAuth tokens, and API failures - Familiarity with ticketing systems and SLA-driven support environments **IAM / CIAM Operations** - Hands-on experience managing IAM/CIAM platforms - Support for user lifecycle management (provisioning, deprovisioning, access changes) - Understanding of RBAC and ABAC implementation and support **Cloud IAM Support** - Experience supporting IAM services in AWS, Azure, or GCP - Ability to troubleshoot identity-related issues in cloud environments **API & Integration Support** - Experience supporting IAM integrations with REST APIs - Understanding of tokens, JSON, and API authentication flows **Basic Development Knowledge** - Working knowledge of Java or .NET (for troubleshooting integrations) - Ability to review logs and debug IAM-related application issues **Security & Compliance** - Awareness of IAM security best practices - Understanding of access governance and compliance requirements **Key Responsibilities** - Provide L2/L3 support for IAM platforms, ensuring high availability and performance - Troubleshoot authentication, authorization, and SSO issues across applications - Support integrations with Auth0, Azure AD, AWS Cognito, and enterprise applications - Manage user lifecycle activities, including provisioning and access updates - Monitor IAM systems, respond to incidents, and meet SLA targets - Work with application teams to resolve IAM-related issues - Perform root cause analysis and implement preventive fixes - Maintain documentation and runbooks for support processes - Assist in audits, compliance checks, and access reviews **Good-to-Have Skills** - Experience with federation tools (ADFS, Ping Identity, ForgeRock) - Exposure to Privileged Access Management (PAM) support - Familiarity with Zero Trust concepts - Experience with DevSecOps or production support models. Preferred Qualifications - Bachelor’s degree in Computer Science, Cybersecurity, or related field **Certifications (Preferred):** - Auth0 Developer - Microsoft Identity & Access Administrator - AWS Security Specialist **Key Attributes** - Strong problem-solving and diagnostic skills - Ability to operate in a 24/7 or shift-based support model (if required) - High sense of ownership and accountability - Clear communication and coordination skills across teams Apply now