Senior Delivery Manager

Job description

**Job Purpose** - Process Governance Incident Mgmt, Change Mgmt, Backup Mgmt, Patch and SCD Management - Ensure IAM process compliance with: - RBI cybersecurity IT control requirements - ISO 27001 access control clauses - Internal Information Security policies - Compliance, Assurance Risk Oversight - Act as second line oversight for Incident Mgmt, Change Mgmt, Backup Mgmt, Patch and SCD Management - control effectiveness. - Conduct: oPeriodic control self assessments oCompliance validations oEvidence checks and sampling - Identify control gaps, policy deviations, and residual risks. - Track remediation actions and verify closure with evidence. - Regulatory, Audit Inspection Readiness - Serve as single point of accountability for Incident Mgmt, Change Mgmt, Backup Mgmt, Patch and SCD Management topics during: oRBI / REBIT inspections oInternal Audit oExternal IS Audits (ISO 27001) - Prepare and review: oControl matrices oSOP adherence reports oEvidence registers oManagement responses to audit observations - Ensure zero recurrence of audit findings through root cause governance fixes. - Policy, SOP Control Framework Ownership - Draft, review, and maintain: oPolicy SOPs - Ensure policies and SOPs are: oClearly owned oPeriodically reviewed oMapped to regulatory requirements - Drive continuous improvement in governance maturity. **Duties and Responsibilities** A-Compliance, Assurance Risk Oversight B-Regulatory, Audit Inspection Readiness **Major Challenges** - To identify all compliance requirements - Ensure platform controls are aligned with regulatory requirements **Required Qualifications and Experience** - Qualifications - Engineering / Computer Graduate with 1014 years of total experience - 5+ years in IT Security Assessment, Assurance, Risk, or Audit roles - Prior experience in regulated BFSI environments strongly preferred - Relevant Certifications like CISA/ISO 27001 LA a)Work Experience - Strong experience in IT Governance / IT Compliance / IT Risk / GRC - Deep understanding of Incident Mgmt, Change Mgmt, Backup Mgmt, Patch and SCD Management - Hands on exposure to RBI regulated BFSI environments - Excellent documentation, evidence validation, and reporting skills - Proven experience handling RBI / REBIT / ISO audits - Strong control assessment and documentation skills - Excellent analytical, reporting, and stakeholder communication skills - Good to Have - Exposure to Upper Tier NBFC / Banking / Financial Services - Familiarity with ServiceNow GRC / IRM - Good Written and Verbal Communication with Presentation Skills