Senior Delivery Manager-GIS/Mapping

Job description

**JOB DESCRIPTION :** - Engages in Customer Escalations - .Management of daily activities of a team size of 300+ analyst - sEnsures achievement of all system, team and individual Customer Service goals and standard - sManages Key performance indicators - Maintain complete knowledge of all service tasks and programs, as well as system and - telecommunications capabilitie - sResponsible for administrative aspects including reporting - Superior communication (oral, written), presentation, and interpersonal skills - Demonstrated ability to develop and implement process enhancements including technology and performance - Ability to plan, prioritize, organize and communicate/sell effectively - Proficiency in Work-force management applications, Quality tools and technologies - Experienced in goal setting (defining and prioritizing specific, driving objectives - )Responsible for Process level compliance on various standards - .Backup for the SDL in absenc - **eStrong domain experience in GIS and Mappin** g