Senior Director, IP Service Operations

Job description

We are looking for a Senior Director, IP Service Operations. Will be responsible for managing and governing Patent and Trademark Renewals operations ensuring compliant execution, operational stability, and client delivery across high‑volume portfolios. The role is execution‑led and delivery‑critical, with a strong focus on technology‑enabled transformation, preventive controls, and predictable client outcomes About You – experience, education, skills, and accomplishments   • Bachelor’s Degree or equivalent professional experience. • 10+ years of experience in people leadership and management roles. • Demonstrated experience leading complex, compliance‑sensitive, transaction‑heavy operations. • Experience within Intellectual Property operations – strongly preferred • Proven track record of leading technology‑enabled operational transformation at scale. What will you be doing in this role?  • Own end‑to‑end execution consistency, compliance, and adherence to defined operational processes and controls across IP Renewals. • Drive operational stability through preventive controls, standardization, and automation, with clear accountability for incident avoidance rather than reactive resolution. • Lead technology‑led transformation initiatives, including automation, system integration, workflow digitization, and reduction of manual dependencies. • Oversee high‑volume, high‑value financial transactions, ensuring zero‑defect delivery, financial accuracy, and prevention of revenue leakage. • Promote standardized ways of working across global teams, reducing dependency on individual judgment and local practices. • Serve as an operational partner to Senior Leadership by providing early risk signals, execution transparency, and data‑driven operational insight. • Own and evolve global operating models to support scale, complexity, and organizational change. • Define and govern operational KPIs and performance metrics, ensuring a single source of truth across systems and teams. • Champion Lean, Six Sigma, and continuous improvement methodologies, driving defect reduction and control maturity. • Partner with Client Service, Legal, Finance, and Technology teams on client‑impacting, high‑risk, or compliance‑sensitive scenarios. Management Responsibilities • Lead and direct large, multi‑site, globally distributed teams across Patent and Trademark Renewals operations. • Translate company strategy into clear, execution‑focused operational objectives with measurable outcomes. • Provide influential leadership during transformational change, system rollouts, and organizational transitions. • Build and sustain a culture of ownership, accountability, execution discipline, and risk awareness. • Develop leadership capability within teams to reduce dependency on individuals and ensure operational resilience About the Team:The Team is responsible for leading large‑scale Patent and Trademark Renewals Operations, with primary accountability for execution discipline, financial accuracy, compliance, and operational risk mitigation. Hours of Work   • This is a full-time role requiring 40 working hours per week based out of Noida, India (IST). • Work Mode-Hybrid as per Clarivate location At Clarivate, we are committed to providing equal employment opportunities for all  qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.