Senior Domain Manager - Cloud

Job description

**Job Purpose** To provide Level 2 technical support for Azure infrastructure and services in a complex, high-availability environment. The role involves supporting day-to-day cloud operations, resolving escalated issues, assisting in large-scale cloud migrations, and ensuring performance, security, and reliability of mission-critical workloads hosted on Azure. **Duties and Responsibilities** A-Minimum required Accountabilities for this role B-Additional Accountabilities pertaining to the role **Major Challenges** - Supporting heavy workloads in a multi-account, multi-region Azure environment. - Ensuring high availability and performance during live migrations or failover activities. - Managing escalated issues across a hybrid cloud or legacy-to-cloud migration setup. - Maintaining compliance, security, and monitoring standards in a dynamic infrastructure environment. - Collaborating across multiple teams (infra, security, application, DevOps) under tight SLAs. **Required Qualifications and Experience** a) Qualifications - Graduation in Computer Science, Information Technology, or a related field. - 7 to 8 years of hands-on experience in Azure Infrastructure support or System Administration. b) Work Experience - Strong experience with Azure core services:virtual Machine, storage, IAM, virtual Network, monitor, Postgresql, Load Balancers, Function app, ACA, AKS, ACR, private endpoint. - Solid understanding of cloud networking (NAT gateways, route tables, Network security groups). - Ability to troubleshoot Linux/Windows VMs in Azure. - Experience with scripting and automation using Bash, PowerShell, or Python. - Familiarity with Infrastructure as Code tools like Terraform. - Knowledge of backup, DR, and cost optimization strategies. - Clear communication and incident handling skills. - Execute operational tasks: instance resizing, disk expansion, snapshot verification, patching, etc. - Ensure security compliance and policy enforcement via IAM roles, KMS, Storage policies, and encryption. - Maintain detailed documentation including infrastructure diagrams, runbooks, and SOPs. - Participate in incident management and root cause analysis (RCA) for high-severity issues.