Senior Domain Manager End User Support

Job description

**Job Purpose** - Mobile Device Management (MDM) system, ensuring deployment and lifecycle management of mobile devices - Configure, monitor, and troubleshoot mobile devices, ensuring they are compliant with organizational security policies - Implement and enforce mobile security policies, including encryption, remote wipe performed on devices - Mobile device management best practices and troubleshooting - Monitor and analyze device activity to detect and mitigate any security threats or policy violations - Maintain up-to-date documentation of mobile device configurations, security protocols, and troubleshooting procedures - Provide reports on device compliance, security incidents, and other related metrics - Provide technical support for users with device-related issues and ensure minimal downtime. - Deploy and manage software applications, patches, and updates across all devices. - Develop, implement, and maintain policies and procedures for device management, security, and incident response - Regularly monitor devices for compliance and generate detailed reports on device health, status, and security. - Enforce security policies on devices, ensuring compliance with internal and external regulations. Implement encryption, remote wipe, and other data protection techniques. - Configure, deploy, and manage mobile devices, laptops, desktops, and other endpoints using modern device management platforms (e.g., Microsoft Intune) **Duties and Responsibilities** A-Minimum required Accountabilities for this role - Engineering / Computer Graduate with 3-5 years of Information / Cyber Security Experience B-Additional Accountabilities pertaining to the role - Relevant Security Certifications like CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have) **Key Decisions / Dimensions** - Strategic Decisions - Day to day actions (e.g., Policy Creation, Finetuning, Scheduling tasks). - Define the problem clearly - Security Audits preparedness **Major Challenges** - Managing diverse device ecosystems including Windows, macOS, iOS, Android, and BYOD devices across the organization - Ensuring endpoint security compliance while maintaining user productivity and experience - Handling device enrolment, provisioning, and configuration issues across multiple platforms - Managing security policies, conditional access, and identity integration with Azure AD / IAM systems - Protecting corporate data on personal and remotely accessed devices - Addressing OS compatibility issues, frequent updates, and patch management challenges - Monitoring and responding to security threats such as malware, unauthorized access, phishing, and data leakage - Troubleshooting synchronization, application deployment, and connectivity issues for remote users - Maintaining compliance with organizational policies, audit requirements, and regulatory standards **Required Qualifications and Experience** a)Qualifications - Engineering/Computer Graduates with relevant security experience of 3-5years b)Work Experience - Engineering / Computer Science Graduate with 35 years of experience in Information Security / Cyber Security - Relevant security certifications such as CEH, CISSP, CISM, ISO 27001 Lead Implementer, etc. preferred (Good to Have) - Hands-on experience with Mobile Device Management (MDM) / Unified Endpoint Management (UEM) tools such as Microsoft Intune, VMware Workspace ONE, or MobileIron - Strong knowledge of: - Windows, macOS, iOS, and Android device management - Endpoint security and compliance policy implementation - Azure Active Directory (Azure AD) / Identity and Access Management (IAM) - Experience with: - Device enrolment and provisioning technologies such as Windows Autopilot, Apple DEP/ABM, Samsung Knox, etc. - Application deployment, software distribution, and patch management - Conditional Access policies and security baseline configuration - Endpoint monitoring, compliance reporting, and troubleshooting - Security policy enforcement for corporate and BYOD environments - Familiarity with endpoint protection and security tools such as Microsoft Defender, CrowdStrike, or similar solutions - Understanding of Zero Trust security principles and endpoint hardening practices - Experience in incident handling, root cause analysis, and remediation related to endpoint or device security - Strong analytical, troubleshooting, and communication skills with the ability to work in cross-functional teams c)