SENIOR ENGINEER - Network Troubleshooting

Job description

Job Description - -------------- Remote Technical Troubleshooting \& Support o Branch applications and POS systems. o Network connectivity (LAN/WAN, routers, switches). o Printers, scanners, and general peripherals Monitoring of the IT infrastructure as per the SOP Follow Runbook/SOP to resolve event alarms Assigning the tickets to the identified queues or members based on Synovus defined SOP/procedure Incident, Service Request, Problem and Change Management o Handling incidents, service requests, and problem tickets in ServiceNow with the defined SLA o Logging, tracking, and resolving Synovus application, system, and infrastructure issues as per SOP o Vendor coordination, validation and assisting the deployment team during any changes using Synovus defined Vendor Management process