Senior Executive-Clinical

Job description

## **About Sagility** Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of an senior executive is to contribute to the overall team performance and profitability by implementing action plans which in return will improve and maintain client satisfaction. **Job title:** Senior Executive-Clinical **Job Description:** **Education:** Any graduates or post graduate (preferably science background) **Professional Qualifications:** Nursing Certification (IRN) **Experience:** 2.5+ years experience in HC domain & Clinical related field **Mandatory Skills:** - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills. - Proficiency with the necessary technology, including computers, software applications, phone systems, etc. - Ability to improve and/or transform teams processes across functions within the organization. - Ability to drive individual, teams and department efficiency and productivity through effective and efficient metric management. - Strong coaching and leadership skills, ability to develop and motivate employees towards improved performance. - Ability to delegate and manage work loads and projects across functions within the organization. - Ability to successfully drive continuous improvement efforts by leading various work streams related to call center metrics and monitoring tools. - Capacity to operate in a complex, global environment with ease and fluidity, while driving and influencing results. - Strong operational and financial acumen, executive presence, and the ability to lead multiple sites. - Ability to problem solve, handle conflict, anticipate issues/concerns, troubleshoot problems, and proactively institute creative solutions. - Advanced customer focus and customer service skills. - Ability to multitask and remain calm under pressure, especially during peak hours or intense situations. - Ability to handle reporting, financial analysis (cost-effectiveness, cost-benefit etc.) & budgeting. - Experience with Client relationship management is preferred **Roles & Responsibilities:** - Possess basic knowledge of Healthcare - Good reasoning and analytical skills - Able to communicate fluently in the language required for the function/location - Active listening skills - Passion to learn - Influencing skills - Ability to comprehend the employee requirement well - Adhere to attendance and punctuality norms - Acquiring knowledge & skills of related areas of the process - Processing claims/developing projects/handling calls, as per the process guidelines - Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks - Adhering to the SLA, and understanding Quality & Auditing parameters - Meeting assigned productivity goals - Understanding and adhering to quality standards - Meeting TAT - Mentor & coach new members of the team based on requirement - To act as a subject matter expert - Ability to look for alternative solutions for problems identified; Takes decisions based on logical reasoning and relevant information - Assumes responsibility for work activities and coordinating efforts **Location:** BangaloreIndia