Senior Executive - Guest Relations

Job description

Job Title Senior Executive - Guest Relations Job Description Summary Purpose of the role in 1-2 sentences. Responsible for managing customer relationships, resolving escalated issues, and ensuring high levels of satisfaction through proactive communication and service excellence. Job Description - Customer Engagement: Build and maintain strong relationships with key customers through regular interaction and support. - Issue Resolution: Handle escalated complaints and service concerns promptly, ensuring timely and effective solutions. - Process Coordination: Liaise with internal teams to ensure smooth execution of customer requests and commitments. - Data Reporting: Maintain accurate customer records in CRM systems and prepare reports on interactions, feedback, and performance metrics. - Service Improvement: Collect customer feedback and suggest process improvements to enhance overall experience. Key Selection Criteria - 35 years of experience in customer service or relationship management. - Excellent communication and interpersonal skills. - Proficiency in MS Office and CRM tools. - Strong problem-solving and negotiation abilities. - Ability to manage multiple priorities and work under pressure.