Senior Executive - Operation

Job description

Job Description: Sr. Executive- AR caller: Qualifications: Graduation in any stream Experience: BPO Experience - 3-6 years US Healthcare AR experience preferred Communication Skill: Excellent oral and written communication skills Working Hours: 40 hours per week as Full-time employee Shift time: 7:30 PM IST - 4:30 AM IST Weekends Off Telecommuter/Internet requirements, if applicable: High Speed internet connection at home, must be broadband Must understand and adhere with telecommuter policy - Responsibilities: Interact and probe the insurance representative to get the required status update and have the claim resolved - Ensure Daily Productivity targets are met at the required quality level on the assigned inventory, - Perform timely follow up on claims to avoid revenue loss, Prioritize the pending claims for calling from the aging bucket, - Review claims that have not been paid by insurance companies, - Check insurance information provided by patient if it is insufficient or unclear, - Follow the guidelines and applicable rules while calling insurance companies for confidentiality and HIPAA compliance, - Escalate difficult collection situations to management in a timely manner, Handling patients billing queries and updating their account information, - Post cash and write off the contractual adjustments accordingly while working on the accounts, - Meeting daily/weekly and monthly targets set for an individual - Qualifications: Qualifications: Graduation in any stream - Experience: BPO Experience - 3-6 years - US Healthcare AR experience preferred - Excellent oral and written communication skills