Senior Executive - Soft Services

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Designation: Senior Executive - Soft Services Qualification: Hotel Management diploma or Any DegreeExperience Required: 4+ Years Shift Timings: Rotational ShiftWork Schedule: 6 days per weekWork location: Bangalore, Marathahalli  Cab for Female Skills: HK, Landscaping and west management, vendor Management, communication, pest control    Account Management – Work Dynamics Key Responsibilities Service Management • Oversee and coordinate janitorial services to maintain cleanliness standards across all facility areas • Manage pest control programs including scheduling, vendor coordination, and compliance monitoring • Supervise outdoor and indoor landscaping services to ensure aesthetic appeal and plant health • Conduct regular facility inspections and maintain comprehensive inspection records Operations & Administration • Person should be willing to work in shifts. • Manage work order systems including ticket creation, assignment, tracking, and closure • Coordinate shift schedules for facility staff to ensure 24/7 coverage where required • Maintain accurate documentation and records of all facility activities and services • Generate regular reports on facility performance metrics and service delivery Vendor & Stakeholder Management • Manage relationships with external vendors and service providers • Monitor service level agreements (SLAs), and ensure vendor compliance • Conduct vendor performance evaluations and implement corrective actions when needed • Serve as primary point of contact between facility users and service providers Compliance & Safety • Ensure adherence to health and safety regulations across all facility operations • Conduct risk assessments and implement safety protocols • Maintain compliance with environmental and regulatory requirements • Coordinate emergency response procedures and facility evacuation plans Required Qualifications Education & Experience • Bachelor's degree in Facility Management, Hotel Management, Business Administration, or related field • 4-6 years of experience in facilities management or related operations role • Prior experience in vendor management and contract administration • Prior experience in managing large facilities of size minimum 500,000 SFT Technical Skills • Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) • Strong data management and analytical capabilities • Experience with facility management software systems (CAFM/CMMS) preferred • Excellent email and written communication skills Core Competencies • Communication Skills: Ability to communicate effectively with diverse stakeholders including vendors, staff, and management • Organizational Skills: Strong multitasking abilities with attention to detail • Problem-Solving: Proactive approach to identifying and resolving facility issues • Time Management: Ability to prioritize tasks and manage multiple deadlines • Health & Safety Awareness: Knowledge of occupational health and safety standards Personal Attributes • Self-motivated with ability to work independently • Customer service-oriented mindset • Flexibility to respond to emergencies outside regular business hours • Team player with collaborative approach • Strong work ethic and professional demeanor Apply today! Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure