Senior Executive - Strategic Account Management & CRM

Job description

**Role & responsibilities** - **Strategic Account Management Across the Zone** Manage and strengthen relationships with key strategic accounts across the assigned zone, ensuring consistent service delivery and long-term partnerships. - **Client Retention & Organic Growth** Drive customer retention by identifying growth opportunities, expanding service offerings, and enhancing client satisfaction. - **Brand Representation** – Act as the face of the organization for strategic clients, reinforcing the brand's values and ensuring a superior customer experience. - **Site Engagement** – Conduct regular site visits to engage with clients, understand operational challenges, and build stronger stakeholder relationships. - **Structured Client Reviews** – Lead periodic business reviews with clients to discuss performance, service metrics, improvement initiatives, and future opportunities. - **Communication & Issue Resolution** – Ensure proactive communication with clients, address escalations promptly, and drive timely resolution of concerns through cross-functional coordination. - **Driving Operational Excellence** – Collaborate with Operations and support functions to improve service quality, standardize processes, enhance efficiency, and deliver on agreed SLAs. **Preferred candidate profile**