Senior Executive - Transport

Job description

Job Title Senior Executive - Transport Job Description Summary Job Description Service Delivery • Deliver high-quality, prompt, and courteous transport management services. • Ensure smooth daily transport operations while maintaining service standards. • Attend to emergencies, including medical transport needs, ensuring minimal disruption. Coordination & Communication • Liaise daily with the Customer’s Transport Manager on operational matters. • Escalate all issues beyond delegated authority to the Transport Manager. • Coordinate with vendor operations teams to ensure timely employee pickups and drops. • Attend and respond to employee calls regarding day-to-day transport issues. • Communicate any SOP changes or process updates to the Transport Manager. Fleet & Vendor Management • Monitor and control fleet deployment by vendors (drivers and vehicles). • Ensure compliance with safety and quality norms before dispatch (seat belts, first-aid kit, fire extinguisher, communication system, and driver readiness). • Validate cab-in times and cross-check with cab requests. • Coordinate vehicle maintenance and servicing schedules. • Ensure vendor adherence to operational standards and office decorum. • Report all vendor non-compliance or process deviations to the Transport Manager. Operational Planning • Prepare and ensure availability of transport rosters before dispatch. • Incorporate all deviations before dispatch and document last-minute changes. • Plan and coordinate driver schedules and shifts. • Optimize route planning to reduce operational costs and improve efficiency. • Utilize GPS or Transport Management Systems (TMS) for real-time tracking. Compliance & Safety • Ensure adherence to transport safety norms and legal regulations. • Maintain proper documentation for audits, inspections, and compliance checks. • Investigate transport incidents and report findings with corrective actions. • Track fuel consumption, mileage, and vehicle usage to prevent misuse. Reporting & Analysis • Ensure timely release of daily MIS reports by the vendor. • Analyze transport data to identify trends, inefficiencies, and improvement areas. • Prepare and submit periodic performance and compliance reports to management. Automation & IT Enablement • Implement and manage automation tools for transport tracking, attendance, and billing. • Support GPS tracking systems, route optimization software, and mobile-based trip management. • Develop Excel macros, formulas, or simple scripts to automate repetitive tasks. • Coordinate with IT teams/vendors for system integration and troubleshooting. Issue & Grievance Handling • Address and resolve transport-related employee complaints. • Handle grievances and disputes with drivers and vendors effectively. • 4-5+ years’ experience in transportation • Good knowledge of route planning, vendor management, and fleet coordination. • Understanding of transport compliance, safety norms, and statutory requirements. • Strong coordination, problem-solving, and decision-making skills. • Advanced MS Excel (Pivot Tables, Power Query, Macros) • Power BI / Tableau (preferred) • Basic knowledge of databases, SQL, or scripting (added advantage) • Proficiency in transport management software for MIS & reporting. • Ability to handle escalations and ensure timely resolutions. • Ability to work under pressure and manage multiple stakeholders. • Flexibility to work in shifts/extended hours as per business needs. • Knowledge of local geography and traffic regulations. INCO: “Cushman & Wakefield”