Senior Facility Executive Soft Services

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Senior Facility Executive Soft Services POSITION GOALS • To provide administrative support to the Facility Management team assigned. • To provide timely reports to the Facility Management. Required Skills & Competencies • Strong leadership and team management skills • Expertise in soft services (housekeeping, security, pantry operations) • Excellent vendor management and negotiation skills • Knowledge of hygiene, safety, and compliance standards • Strong problem-solving and decision-making abilities • Budget management and cost control expertise • Effective communication and stakeholder management skills Duty & Key Responsibilities 1. Soft Services Operations Leadership • Lead end-to-end soft services operations across facilities. • Ensure consistent delivery of high-quality housekeeping, pantry, and security services. • Develop SOPs and ensure adherence to defined standards and processes. 2. Housekeeping & Hygiene Excellence • Establish and monitor cleanliness and hygiene benchmarks. • Conduct regular audits and implement corrective actions. • Drive initiatives for continuous improvement in workplace hygiene and sanitation. 3. Pantry & Cafeteria Management • Oversee pantry/cafeteria operations, ensuring quality, hygiene, and cost control. • Improve food service standards and employee satisfaction. • Manage vendor performance and contract deliverables. 4. Safety Oversight • Incident management. • Coordinate with EHS teams for compliance and workplace safety improvements. 5. Vendor & Contract Management • Evaluate and manage service vendors (housekeeping, pest control, cafeteria ..etc). • Define SLAs/KPIs and ensure vendor accountability. • Conduct performance reviews and negotiate contracts for cost efficiency and quality improvement. 6. Budgeting & Cost Optimization • Prepare and manage budgets for soft services operations. • Track expenditures and drive cost optimization initiatives. • Identify opportunities for efficiency improvements without compromising service quality. 7. Stakeholder & Employee Experience Management • Act as the primary point of contact for soft service-related concerns. • Ensure timely resolution of employee complaints and service requests. • Drive employee satisfaction and workplace experience initiatives. 8. Compliance & Governance • Ensure adherence to statutory, hygiene, and safety regulations. • Maintain audit readiness and documentation. • Support internal/external audits and regulatory inspections. 9. Team Leadership & Development • Supervise and guide facility supervisors and vendor staff. • Train teams on service standards, safety practices, and customer handling. • Foster a culture of accountability, discipline, and service excellence. Location: On-site –Gurugram, HR Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing r