Senior Facility Manager

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Job Description: Senior Manager - Facility (NCR) Location - Dundahera (Gurgaon) Position Overview The Senior Facility Manager for the NCR Region will oversee facilities management operations across Noida/Gurgaon. This role combines operational excellence with exceptional employee experience and client engagement, requiring a hospitality-focused professional who can manage multiple locations while maintaining high standards of service and stakeholder satisfaction. Key Responsibilities Strategic Planning & Operations Develop and implement facilities management plans across the West Region with focus on employee experience and operational efficiency. Optimize resource allocation including space, equipment, and personnel. Align facility managers across locations and coordinate with clients on requirements. Employee Experience & Workplace Enhancement Create welcoming, functional work environments that enhance employee satisfaction and productivity. Implement workplace initiatives, gather user feedback, and translate insights into improvements. Partner with clients to design programs supporting employee wellbeing and engagement. Client Engagement & Relationship Management Build strong relationships with client leadership as primary point of contact for facilities matters. Conduct regular business reviews, exceed service expectations, and act as strategic partner. Demonstrate hospitality mindset in every interaction. People Management & Team Leadership Lead and develop facility managers across the region, fostering service excellence and accountability. Provide coaching and mentorship, conduct performance reviews, and create collaborative, inclusive team culture. Infrastructure & Maintenance Oversight Monitor facility conditions across all locations, ensure prompt resolution of maintenance issues, and implement preventive maintenance programs. Oversee infrastructure upgrades with minimal disruption to occupants. Vendor Management Oversee service provider contracts, evaluate vendor performance, and maintain qualified vendor network delivering responsive, courteous service across the region. Financial Management Prepare and manage budgets for facilities expenses, track expenditures, identify cost-saving opportunities, and prioritize projects based on business impact. Provide regular financial reporting. Safety & Compliance Ensure compliance with safety regulations, building codes, and environmental standards. Implement preventive safety measures, conduct audits, and drive continuous safety improvement. Emergency Preparedness Develop and maintain emergency response plans for all facilities. Ensure readiness for various scenarios and lead crisis management with calm, clear communication. Stakeholder Communication Facilitate transparent communication with all stakeholders. Address concerns with empathy and urgency, organize engagement initiatives, and build community across facilities. Qualifications & Requirements Education • Bachelor's degree in Hotel Management, Hospitality Management, or related field (Required) • MBA or relevant master's degree preferred Experience • 10-12 years in hospitality operations, employee experience, facilities management, or corporate services • Minimum 3 years in operations leadership role managing multiple locations/sites • Demonstrated experience with strong controls on KPIs, service delivery metrics, and SOW (Scope of Work) adherence • Proven track record of implementing and monitoring operational controls and performance dashboards • Proven track record in client-facing roles with emphasis on relationship management • Background in employee engagement and workplace experience initiatives Core Competencies Leadership & People Management • Exceptional people management with proven success leading distributed teams • Strong emotional intelligence and coaching abilities • Experience building collaborative, inclusive cultures Operational Excellence & Controls • Strong analytical skills with focus on KPI tracking, trend analysis, and performance improvement • Experience establishing and enforcing SOW compliance across multiple vendors and locations • Ability to implement control mechanisms and governance frameworks • Data-driven decision making with regular performance reporting Client Engagement • Outstanding relationship management with hospitality-driven service orientation • Ability to build strategic partnerships and act as trusted advisor • Track record of exceeding client satisfaction metrics Communication • Excellent verbal and written skills in