Senior Field Operations Manager

Job description

**Job Description Sr. Field Operations Manager** **About Us** Battery Smart is Indias largest and fastest-growing battery-swapping network for electric two and three-wheelers. Founded in 2019 and launched in 2020, we are transforming electric mobility by making it accessible, economical, and scalable through a partner-led model. Today, we power the journeys of **1 lac+** drivers daily across **1,600+** swap stations in India. **Role Overview** We are looking for a highly driven and operationally strong **Sr. Field Operations Manager** to lead and scale our **2-Wheeler Service Operations**. This role will be responsible for managing service operations ensuring operational excellence across workshops, maximizing vehicle uptime, driving service quality, and leading cross-functional teams of technicians and mechanics. The role will also focus on building scalable processes, improving operational efficiency, and delivering a seamless service experience across the region. **Key Responsibilities** **1. Service Operations Management** - Oversee end-to-end operations of 2-wheeler service centers and workshops. - Ensure timely execution of preventive and corrective maintenance activities. - Drive operational excellence across service hubs to maximize vehicle availability and uptime. - Monitor service workflows and optimize resource utilization to improve efficiency. **2. Team Leadership** - Lead, coach, and manage a team of mechanics, technicians, and service personnel. - Establish performance benchmarks and drive accountability across teams. - Identify training needs and ensure continuous development of technicians. **3. Vehicle Maintenance & Uptime** - Ensure timely diagnosis, repair, and maintenance of scooters and two-wheelers. - Drive adherence to vehicle uptime targets and minimize repair turnaround times (TAT). - Implement preventive maintenance practices to reduce recurring failures and breakdowns. **4. Quality & Customer Experience** - Ensure consistent service quality standards across all repair and maintenance activities. - Monitor service outcomes and implement corrective actions to improve performance. - Drive customer satisfaction through efficient service delivery and resolution management. **5. Spare Parts & Workshop Productivity** - Coordinate spare parts planning, inventory availability, and consumption tracking. - Optimize workshop productivity through effective scheduling and capacity planning. - Ensure compliance with safety standards, operational processes, and maintenance protocols. **What You Will Need** - Bachelor's degree or Diploma in Mechanical Engineering, Automobile Engineering, or a related field. - 48 years of experience in two-wheeler service operations, workshop management, or automotive service environments. - Proven experience managing service centers, workshops, or repair hubs. - Strong understanding of two-wheeler diagnostics, repair processes, and maintenance operations. - Experience in technician team management and workshop productivity improvement. - Prior exposure to EV service operations will be an added advantage **Key Skills** - Workshop & Service Center Management - Team Leadership & People Management - Vehicle Diagnostics & Repair Operations - Uptime & Turnaround Time (TAT) Management - Spare Parts & Inventory Coordination - Process Improvement & Operational Excellence - Quality Assurance & Customer Service - Problem Solving & Decision Making **Why Battery Smart** - Be a part of India's EV revolution and contribute to sustainable mobility. - Work in a high-growth, fast-paced environment with significant ownership. - Opportunity to build and scale critical service operations across a rapidly expanding network. - Collaborate with passionate teams solving real-world mobility challenges.