Senior Intelligent Automation Engineer- Agentic AI and ServiceNow

Job description

KEY ACCOUNTABILITIES • Design, develop, and implement end-to-end automation solutions using ServiceNow, Power Platform, Machine Learning, and Agentic AI. • Build and enhance ServiceNow applications, workflows, portals, workspaces, CRUD apps, and CSM solutions. • Develop and manage secure integrations with enterprise systems such as SAP, GCP, and SQL using REST APIs. • Provide technical leadership, resolve complex issues, and ensure platform stability and business continuity. • Support, troubleshoot, modernize, and rationalize existing Power Platform solutions. • Ensure adherence to development standards, governance, security, testing, and quality practices. • Lead recruitment, training, coaching, and knowledge transfer within the automation team. • Manage vendors, platform partners, project documentation, and delivery processes. • Collaborate with stakeholders to translate business needs into scalable automation solutions. • Identify continuous improvement opportunities and drive adoption of emerging automation technologies. • Monitor solution performance and provide ongoing production support, incident resolution, and problem management. MINIMUM QUALIFICATIONS Education: Bachelors degree Experience: 8+ years of total experience and a minimum of 4 years of relevant experience. Technical Skills: • Expert in ServiceNow App-Engine Low Code/No Code development or Customer service Management experience. • Client Side and Server-Side Scripting i.e. Catalog Client Script, Business Rules, Script Actions, Script Includes, and UI policies. • Flow Designer, Actions and Sub-actions. • ServiceNow Portal, Widgets, HTML, and CSS. • Exposure to Microsoft Power Platform, including Power Automate flows and PowerApps, is required. • JavaScript, JSON, XML, and REST APIs. • Integration of ServiceNow with external systems like ERP, GCP, SAAS, and custom applications. • System architecture, data, version control and security. PREFERRED QUALIFICATIONS Understanding of: - • Other ServiceNow modules like CSM, ITSM, SAM. • Agentic AI, Gen AI, Python AI Libraries. • Cloud technologies like GCP/Azure/AWS. • DevOps and ML Ops. ELIGIBILITY Applicants must meet minimum age qualifications in the country in which the job is located.